International Logistics Coordinator - Air Export

General information

Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

As an International Logistics Coordinator - Air Export for TQL Global, you will be instrumental in the growth and development of the air freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of Air Export shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What's in it for you:

• Competitive base salary + bonus opportunities

• Advancement opportunities within structured career paths

• Comprehensive benefits package

• Health, dental and vision coverage

• 401(k) with company match

• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Coordinate and manage all aspects of Air Export/Import shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
• Communicate with overseas agents, carriers and other service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and delivery
• Prepare and review shipping documents, including bills of lading, invoices and customs declarations to ensure accuracy and compliance with regulatory requirements
• Track and monitor the status of export shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issues
• Work closely with customs brokers and regulatory authorities to ensure smooth clearance of exported goods, resolving any customs-related issues or discrepancies as needed
• Collaborate with internal departments to address client inquiries, provide support and resolve shipment-related issues
• Maintain accurate and up-to-date records of Export shipments, including tracking information, documentation and financial data, using appropriate systems and software
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores
• Stay informed about industry trends, regulatory changes and best practices in air transportation and proactively identify opportunities for process improvement and cost savings
• Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

What you need:

• Bachelor's degree in logistics, supply chain management or a related field preferred
• 2+ years air freight forwarding experience
• Strong knowledge of air freight documentation, customs regulations, INCO terms and international trade practices
• Proficiency in using freight forwarding software and Microsoft Office applications
• CargoWise software experience preferred
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams
• Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously
• Problem-solving skills and the ability to work well under pressure in a fast-paced environment
• Customer-focused mindset with a commitment to delivering high-quality service

Where you'll be: 4289 Ivy Pointe Blvd., Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com