International Operations Analyst

POSITION OVERVIEW: Processes international customer orders. Coordinate international order preparation with all departments. Arranges export shipments. Ensures export compliance and correct export documentation. Answer's customer inquiries and handling complaints. Drives continuous improvement.

POSITION FUNCTIONS*

Percentage

Position Functions

50%

Logistics

• Coordinate export order preparation with the shipping department including obtaining quotes and coordinating logistics with freight forwarders.
• Evaluate distribution and logistics planning parameters with operations personnel to ensure accuracy and that they provide the optimal balance of inventory value, customer service, inventory turns and replenishment costs.
• Coordinate or initiates the release of sales/distribution orders, production orders, or purchase requisitions as appropriate for international distribution centers.
• Interface with Buyers/Planners, Logistics, Production, Customer Service, Quality Assurance, Receiving, Shipping, Purchasing, Finance and Accounting, Sales, and 3PLs to communicate or coordinate order status and other materials issues.
• Create, record or maintain Production Planning, Distribution and Inventory Control records as required or requested.
• Prepare and/or distribute Production Planning, Distribution Planning, Logistics, back-order reporting, and Inventory Control reports/queries as requested.
• Maintain target levels for service level, inventory turns and logistics efficiency.
• Utilize the most accurate INCO Terms on shipments.

40%

Customer Service

• Receive and respond to customer inquiries, quotes, orders, complaints and returns while ensuring high customer satisfaction and all paperwork has been properly completed.
• Ensure accuracy of orders.
• Process orders.
• Collaborate with the Accounting and Credit departments to maintain current customer balances.
• Maintain customer master file data.
• Complete customer inquiry and complaint forms, as needed.
• Resolves order issues with the customer regarding pricing, availability, terms and delivery.
• Edit and clarify order details upon receipt and initiates the order processing cycle.
• Manage shipping consolidations schedule to conform to customer requirements as the regional fulfilment strategy matures.
• Manage, track, and maintain outgoing shipments for International via backlog and shipping reports.

10%

Compliance

• Analyze DRP requirements for various plants and products.
• Prepare export documents in compliance with Export Administration Regulations.
• Obtain HAZMAT certification for IMO, IATA and DOT regulated shipments and prepare documents accordingly.
• Adhere to MSM's Quality Management System.
• Prepare and analyze monthly duty drawback reports for US imports and exports.

NA

• Represent international operations in meetings as required or assigned.
• Other duties as assigned to meet the needs of the organization.
• Position Functions for this position consist of all items listed under any category that make up 5% or more of the position duties. This position description is subject to change without notice.

MINIMUM QUALIFICATIONS

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Associates degree in business, supply chain management, administrative services or other related field or an equivalent combination of education and experience sufficient to perform the position functions of the job.

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Two or more years of customer service, inside sales, supply chain management or other related experience.

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Ability to obtain HAZMAT certification for IMO, IATA and DOT regulated shipments and prepare documents accordingly.

*

Ability to understand and comply with the Mueller Quality System and current regulatory requirements.

PREFERRED QUALIFICATIONS

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Prior ERP system experience. SAP experience preferred.

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Previous international customer service experience.

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Proficiently bilingual in English/Spanish.

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Prior freight forwarder experience.

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Previous experience with international order and export documentation processes.

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HazMat/Dangerous Goods certification.

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Transportation/Logistics experience a plus.

*

APICS-CPIM certification

REQUIRED SKILLS

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Exercises judgment within broadly defined practices and policies.

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Makes sound decisions based on analysis, discussion, experience and judgment.

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Demonstrated team player with active participation in meetings.

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Strong planning and project management skills.

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Strong ability to transition efficiently from working independently to working collaboratively.

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Anticipates emerging and future trends accurately based on broad knowledge and perspective.

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Strong written and verbal communication skills, with ability to communicate at all levels of the organization including with the board.

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Communicate a vision and providing motivation and direction to team members.

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Develops and maintains interpersonal relationships.

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Strong organizational and problem-solving skills, attention to detail, and the ability to balance multiple priorities.

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Advanced use of Microsoft products, including Word, Outlook and Excel, and related industry applications.

Responsible to appropriately protect the confidentiality, security, and integrity of the organization's systems and data as well as client data.

PREFERRED SKILLS

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Demonstrated knowledge of banking (drafts, letters of credit, etc.).

PHYSICAL REQUIREMENTS: While performing the duties of this job, the team member is required to have ordinary ambulatory skills; ability to stand or sit, bend or stoop, and manipulate (lift, carry, move) light weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate office equipment and read. The team member frequently is required to sit, reach with hands and arms, talk and hear. Position requires frequent typing.

Notice: The information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. This job description is not designed to contain or be interpreted as a comprehensive inventory of all tasks, responsibilities and qualifications required of team members assigned to this job. Position functions, responsibilities and activities may change at any time with or without notice.