Automotive Business Development (BDC) Sales Coordinator
About Us
Ancira Auto Group is a family-owned automotive organization built on integrity, customer service, and long-term success. We are committed to creating exceptional customer experiences while providing employees with strong leadership, professional growth opportunities, and a collaborative team environment.
Position Overview
Ancira-Winton Chevrolet is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join our team.
As a BDC Sales Coordinator, you are often the first interaction a customer has with our dealership. Your professionalism, responsiveness, and communication skills help create a positive first impression while connecting customers with the right vehicle and the right sales professional.
This position plays a critical role in managing internet leads, inbound calls, online inquiries, appointment scheduling, and customer follow-up. Success in this role requires excellent communication skills, strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced environment.
Schedule
- Rotating weekday shifts:
- 8:30 AM - 6:00 PM
- 10:00 AM - 7:00 PM
- 12:00 PM - 9:00 PM
- Saturdays: 9:00 AM - 7:00 PM
- Sundays Off
- One scheduled weekday off (Tuesday, Wednesday, or Thursday)
- Monday team meetings at 8:30 AM are required
Benefits
- Health, Dental & Vision Insurance
- Disability Insurance
- Life Insurance
- Mental Health Care Benefits
- Paid Time Off
- Paid Holidays
- 401(k) with Employer Match
- Employee Assistance Program
- Employee Vehicle Purchase and Service Discounts
Responsibilities
- Serve as the first point of contact for prospective customers
- Respond promptly and professionally to internet leads, inbound phone calls, text messages, and online inquiries
- Schedule, confirm, and follow up on customer appointments
- Assist customers in identifying vehicles that meet their needs and interests
- Develop and maintain a working knowledge of Chevrolet vehicles, used vehicle inventory, features, capabilities, towing capacities, and available programs
- Accurately document customer interactions, appointments, and outcomes in CRM and dealership systems
- Assign leads and appointments according to dealership processes
- Follow established phone, email, text, and follow-up workflows
- Maintain awareness of current incentives, special programs, inventory availability, and dealership updates
- Direct non-sales inquiries to the appropriate department
- Provide a positive, professional customer experience in every interaction
- Resolve customer concerns with professionalism, integrity, and urgency
- Utilize CRM, lead management, communication, and dealership technology systems accurately and efficiently
- Collaborate with Sales Associates, Sales Managers, Service personnel, and fellow BDC team members to support dealership goals
- Answer and route incoming calls using approved dealership standards
Qualifications
- Strong verbal, written, and interpersonal communication skills
- Professional phone presence and customer-service mindset
- Excellent listening, typing, and data-entry skills
- Strong grammar, spelling, and written communication abilities
- Previous customer service, sales, call center, hospitality, or retail experience preferred
- Ability to manage multiple customer interactions simultaneously while maintaining accuracy and professionalism
- Proficiency with computers, web browsers, email, and Microsoft Office applications
- Ability to learn and effectively utilize CRM and dealership software platforms
- Dependable attendance and punctuality
- Positive attitude, coachability, and a desire to succeed
- Ability to remain professional and productive in a fast-paced, high-volume environment
- Personal cell phone usage must be limited to work-related communication during scheduled work hours
Why Join Ancira-Winton Chevrolet?
We are a high-volume dealership committed to exceptional customer service, strong relationships, and doing business the right way. If you enjoy helping people, communicating with customers, and being part of a team-focused environment, we encourage you to apply.
Ancira Auto Group is an Equal Opportunity Employer (EOE).