Automotive Sales, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Develop and Maintain Customers, Finance, Lead Management, Multitasking, Needs Assessment, Online Chat, Pricing, Product Support, Purchasing/Procurement, Sales, Sales Operations, Sales Presentation, Sales Prospecting, Sales Support, Team Player, Technology Sales, Track Customer Issues, eCommerce Sales
We are seeking a motivated and customer-focused professional to join our team in a role that combines digital sales support, product knowledge, and lead management. This position plays a key part in creating a positive first impression, responding to online inquiries, and helping customers move confidently through the vehicle purchasing process.
What You’ll Do
- Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
- Engage with prospective customers to understand their needs and provide accurate vehicle, pricing, and availability information.
- Support the sales process by setting appointments, following up consistently, and maintaining strong customer communication.
- Present product features, technology, trim levels, and available options in a clear and helpful manner.
- Maintain detailed records of customer interactions and lead activity in the CRM system.
- Work closely with sales, finance, and management teams to ensure a smooth customer experience.
- Assist in creating and improving online listing content, photos, and vehicle descriptions when needed.
- Stay informed on current promotions, inventory updates, and market trends.
What We’re Looking For
- Strong communication and customer service skills.
- Ability to build rapport and maintain a professional, friendly approach across digital and phone communication channels.
- Comfort working with CRM tools, online lead platforms, and basic computer applications.
- Detail-oriented mindset with strong organizational and follow-up skills.
- Ability to learn product details quickly and explain information clearly.
- Prior experience in automotive sales, internet sales, product presentation, or a related customer-facing role is preferred.
- Self-motivated, dependable, and able to manage multiple priorities in a fast-paced environment.
What You’ll Bring
- A professional demeanor and commitment to delivering excellent customer experiences.
- Confidence in communicating value, features, and next steps to potential customers.
- Enthusiasm for learning about vehicles, technology, and the sales process.
- A collaborative approach and willingness to support team goals.
Why Join Us
We offer an opportunity to be part of a customer-focused team where your communication skills, product knowledge, and follow-up make a meaningful impact. This role is ideal for someone who enjoys helping people, thrives in a dynamic environment, and wants to contribute to the success of a modern sales operation.
Additional Information
This position may require occasional evening or weekend availability based on business needs. Competitive compensation and benefits.