Internet Sales Assistant

About This Job

As an Internet Sales Assistant, you play a crucial role in expanding our online presence and driving sales growth. You support our customers through their digital journey, ensuring a seamless and positive experience from initial inquiry to successful purchase. This position directly contributes to our revenue targets and strengthens our customer relationships, making you an integral part of our sales team's success. You act as a primary point of contact for online inquiries, helping to convert interest into lasting customer connections.

Job Duties and Responsibilities

• Supports online sales initiatives by responding promptly to digital inquiries and guiding customers through the sales funnel.
• Provides exceptional customer service through various online channels, resolving issues and answering product-related questions with accuracy and professionalism.
• Utilizes strong communication skills to engage potential customers, clarify needs, and present solutions effectively in written and verbal formats.
• Assists in lead generation efforts by identifying and qualifying prospective customers from online interactions.
• Manages customer data and sales activities efficiently using CRM software, ensuring all interactions are logged and tracked.
• Develops and maintains comprehensive product knowledge to accurately inform customers and address specific inquiries.
• Offers comprehensive sales support to the sales team, including preparing quotes, processing orders, and scheduling follow-ups.
• Builds and nurtures strong customer relationship building by fostering trust and ensuring satisfaction throughout the sales process.
• Contributes to email marketing campaigns by assisting with content creation, audience segmentation, and performance tracking.
• Applies effective time management skills to prioritize tasks, manage multiple customer interactions, and meet deadlines consistently.

Required Qualifications

Education

• Holds a high school diploma or equivalent.

Experience

• Possesses at least one year of experience in a sales, customer service, or administrative support role.
• Demonstrates experience with online communication tools and platforms.

Knowledge/Skills

• Understands principles of online sales and e-commerce operations.
• Exhibits strong customer service orientation and problem-solving abilities.
• Applies excellent written and verbal communication skills for clear and persuasive interactions.
• Knows basic lead generation techniques and processes.
• Proficiently uses CRM software for data entry, tracking, and reporting.
• Quickly acquires and retains product knowledge across various offerings.
• Provides effective sales support and administrative assistance.
• Demonstrates capabilities in relationship building with both internal and external stakeholders.
• Understands the fundamentals of email marketing and digital communication.
• Manages tasks and priorities effectively through strong time management and organizational skills.

Preferred Qualifications

• Possesses an Associate's or Bachelor's degree in Business, Marketing, or a related field.
• Has prior experience with specific CRM platforms such as Salesforce or HubSpot.
• Holds experience in a similar industry or with a comparable product line.

Physical Requirements/Work Conditions

• Works primarily in an office environment, often sitting for extended periods.
• Communicates effectively through spoken and written word.
• Operates a computer and other office equipment regularly.

Conicelli provides a positive, professional work environment. Our team members enjoy many benefits including:

• Full-Time Employment
• Medical, Dental and Vision
• Vacation/Paid Time Off
• 401(k)
• Family owned and operated for over 40 years!
• We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug testing