Investigator II - Southeastern Region

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Job Description

Investigator II - Southeastern Region

Req Id: 12874

Job Location: Home Office LP

Posting Start Date: 10/21/26

Work Environment: Remote

Job Description:

Job Purpose

To provide LP product support leadership within an assigned region by performing on-site technical services, including warranty inspections, installation trainings, and product knowledge seminars. To deliver real time product performance data to internal LP customers (Quality, Manufacturing, Sales & Marketing) to ensure continuous product quality improvement and increased customer satisfaction.

We'd love to meet you if...

… you're energized by big challenges and creating a plan to meet the challenge

… you enjoy working with others to deliver great work

… you're innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Maintain strong alliances with regional GSMs, MDMs and CMs by supplying technical support services for LP products in the marketplace
• Provide leadership within an assigned territory by facilitating the management of our product warranties, including the inspection of warranty claims, the evaluation of product performance, the assessment of field applications, and the negotiation of warranty settlements
• Deliver excellent customer service by providing expert technical advice on the proper application and installation of LP products to our Distributors, Retailers, Builders, and Homeowners
• Partner with the LP Sales Team as a product and building science resource to increase their knowledge and understanding of LP products and their proper field applications.
• Facilitate claims resolution in a manner exhibiting excellent customer service for the customer within the applicable warranty guidelines
• Work with LP Quality and Corporate Marketing as a technical field resource to incorporate the "Voice of Customer" (VOC) into our product attributes and literature
• Provide product technical knowledge and field support services to Corporate Legal in the resolution of litigious claims
• Maintain and dispense technical knowledge on manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively answer technical inquires
• Provide real time field product performance information to Quality, Manufacturing, Sales, and Marketing
• Home office with frequent overnight travel required to meet with distributors, retailers, builders, contractors, and other customers

What do I need to be successful?

• 5 +years of experience in the housing, building science, or building products industry
• Any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
• Demonstrated knowledge of Louisiana-Pacific products
• Demonstrated competence in building science.
• Ability to operate effectively within a multi-discipline team
• Excellent understanding of single family and light commercial building practices.
• Knowledge of effective training methods and techniques
• Knowledge of plant operations

Education

• Bachelor's degree in a building science, basic sciences, architecture or related fields, or a combination of education and experience that demonstrates capability

Work Environment

• Home Office

#LI-REMOTE

Information at a Glance

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WE'RE BUILDING WHAT MATTERS

At LP, innovation isn't just about building materials-it's about building up our people. We prioritize your well-being, champion community impact, and strengthen connections that make everyone's purpose feel seen, heard, and respected. We don't just offer jobs-we build careers through mentorship, training, and support. Better people make a better LP.

CAREERS

We're building CAREERS by providing resources and support to help you grow, including:

Continued education assistance

Professional development resources

Clear career pathing and leadership

advancement opportunities

CONNECTIONS

We're building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through:

A strong commitment to inclusion and

belonging

Recognition and rewards through our internal

appreciation programs

Support for work-life balance through flexible

schedules, generous paid leave, and a hybrid

work environment for corporate team

members

WELL-BEING

We're building WELL-BEING by prioritizing safety, health, and wellness every day with:

An award-winning safety program

Competitive health and wellness benefits

Retirement plan matching, profit sharing, and

bonus opportunities at all levels

PURPOSE

We're building PURPOSE by making a meaningful impact in the communities we serve, through:

Group volunteer opportunities

Financial support for local charities and

educational institutions

Fostering future talent through school

partnerships, career fairs, and community

engagement initiatives

Ready to be part of something bigger? Join us in building what truly matters.

ABOUT LP

We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we've developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.

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