Investigator (O-5 Billet) Non-Supervisory

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Investigator (O-5 Billet) Non-Supervisory

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

The Investigator position within ICE Health Service Corps (IHSC) involves conducting administrative investigations at detention facilities, including health care complaints, morbidity/mortality incidents, and staff misconduct. Requires a clinical license, investigative skills, knowledge of ICE standards, and travel.

This position is only open to current USPHS officers.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Learn more about this agency

Summary

The Investigator position within ICE Health Service Corps (IHSC) involves conducting administrative investigations at detention facilities, including health care complaints, morbidity/mortality incidents, and staff misconduct. Requires a clinical license, investigative skills, knowledge of ICE standards, and travel.

This position is only open to current USPHS officers.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following location:

Location Negotiable After Selection

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed Yes-Yes-Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office. Salary $1 - $150,000 per year

Please note that the salary is dependent on the officers rank, years in service, and location of duty station.

Pay scale & grade

CC 5

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 1810 General Investigation

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No

Drug test Yes Security clearance Other Position sensitivity and risk Critical-Sensitive (CS)/High Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number HSC-IIU-I-O5-NS-2027 Control number 883163500

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

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Duties

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DUTIES AND RESPONSIBILITIES:

• Conducts prompt, equitable, and impartial administrative investigations (e.g., referred medical complaints, patient morbidity and mortality, and alleged staff misconduct). Researches and applies relevant policies/standards, conducts interviews, reviews and gathers evidence, and writes reports of investigative findings; audiences include senior leadership, external agency and department stakeholders, congress, and the general public.
• Tracks, calculates, and documents time and costs for investigative activities.
• Assists regional senior investigator with reviewing unit operations, and as appropriate, recommends strategies to accomplish workload, improve performance, and achieve unit efficiencies.
• Judgmental failure can result in incomplete or ineffective investigations, inaccurate findings, and inappropriate corrective or disciplinary actions. This may negatively impact the work of subordinate investigators, impair employees faith in the accountability process, bring discredit to the agency, or damage the publics opinion of the agencys health care delivery system.
• The purpose of work contacts is primarily to collaborate, explain, and interpret policies and programs within the mission of the unit. In addition, work contacts include agency senior officials and contract detention facility leadership for the purpose of planning and conducting on-site investigations within the mission of the organization.

Requirements

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Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
• PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

• May be exposed to stressful situations while completing assignments.
• Sitting and/or standing for extended periods of time (6-10 Hours).
• Lifting and carrying: investigative equipment (e.g., laptop computer, portable printer, office supplies and documents), personal luggage, patients with assistance.
• Average manual dexterity for computer operation.
• Phone use for extended periods of time.
• Must be able to wear N-95 respirators.
• Required to perform CPR standing or kneeling.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Current unrestricted license to practice in any U.S. State or Territory in one of the following professional categories: Registered Nurse, Advanced Practice Nurse, Physician Assistant, Behavioral Health Professional, Pharmacist, Dentist, Dental Hygienist, and/or Physician.

• Qualifying degree for the officers category plus a minimum of five years of professional experience relevant to the officers category. Of the total professional experience, officer must possess at least two years of experience satisfactorily performing duties of a licensed health care professional in a detention/correctional facility.

• At least two years of supervisory experience or experience related to management or administration of public health programs is preferred.

• Applicant must meet qualifications for the ICE Office of Professional Responsibility (OPR) Management Inquiry Training within one year of hiring. Requirements include:

• GS 13, or PHS LCDR, or above;

• Minimum six years experience in an ICE office, or at the unit chiefs discretion;

• No recent or pending disciplinary action;

• Working knowledge of ICE rules, regulations, and policies; and

• Must receive a favorable adjudication on a Tier 4 background investigation.

• Valid drivers license and be willing to travel, by agency-directed means, up to twice per month, for 1 - 7 days per trip, with little or no advanced notice.

• Knowledge of investigative resources, investigative principles and techniques, evidence collection and interviewing techniques, investigative report writing, agency writing style, patient safety and medical quality management principles and techniques, and health care risk management principles and techniques.

• Knowledge of ICE Detention Standards, American Correctional Association Standards, National Commission on Correctional Health Care Standards, generally applicable health care standards, laws, and regulations, and professional practice standards, laws, and regulations.

• Knowledge of IHSC, ICE, and PHS rules, regulations, and policies.

• Proficiency with computer applications used in general office settings, e.g., Microsoft Outlook, PowerPoint, Excel, and SharePoint.

• If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.

Additional information

This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff, IHSC Investigations Unit (IIU). This is a non-supervisory position.

Incumbent serves as an entry-level program management officer for IHSC Headquarters. IIU is a national IHSC program responsible for conducting investigations at over 140 detention facilities that house noncitizens. The incumbent is responsible for investigating: 1) allegations of inappropriate health care; 2) incidents of mortality or significant morbidity; and 3) allegations of employee misconduct.

In Fiscal Year (FY) 2021, the ICE Health Service Corps (IHSC) administered and managed a health care system that provided direct care to over 88,000 detainees housed at 21 designated facilities throughout the nation, to include medical, dental, mental health care, and public health services. Oversaw health care for over 169,000 detainees housed in 150 non-IHSC-staffed facilities, totaling over 53,000 beds. In FY 2021, there were a total of 205,242 individuals in ICE custody, with an average length of stay of 37 days. IHSC also directly supports ICE field office directors on medical issues within their area of responsibility. IHSC executed a budget that approached $316M in FY 2021.

SUPERVISORY CONTROLS:

Incumbent reports to the Regional Senior Investigator.

Assignments are usually of a long-term, recurring or broadly defined nature. Officer plans, and organizes own work, determines sequence of assignments, selects and develops methods and seeks assistance from experts only rarely. Work is reviewed for attainment of objectives. Guidelines may be applicable to some but not all parts of assignment and may contain some inconsistencies and be partially unconfirmed. Selection and adaptation from available possibilities involving a moderate amount of modification and innovation is required. The officer uses judgment in interpreting and adapting guidelines such as PHS policies, regulations, precedents and work direction for application to specific cases.

The officer analyzes results and recommends changes in guidelines and program policies. Innovations and modifications to accepted procedures must be approved and clearly documented. The officer keeps the supervisor informed of the status on projects and consults with him/her on any significant problems encountered.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authoritys discretion. You will be notified of selection or non-selection.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

• Cover Letter/Letter of Interest.

• Degrees. (Place under "Diploma/GED")

• Professional license. (If applicable)

• Additional professional certificates. (If applicable)

• Three professional references. (i.e., name, title and contact information)

• Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")

• You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.

• A copy of your Certificate of Investigation (located in your eOPF).

• *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")

• For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.

• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2027.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

• Cover Letter/Letter of Interest.

• Degrees. (Place under "Diploma/GED")

• Professional license. (If applicable)

• Additional professional certificates. (If applicable)

• Three professional references. (i.e., name, title and contact information)

• Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")

• You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.

• A copy of your Certificate of Investigation (located in your eOPF).

• *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")

• For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.

• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2027.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Expand Hide how to apply

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Immigration and Customs Enforcement

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS.

The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

US

Visit our careers page

Learn more about what its like to work at Immigration and Customs Enforcement, what the agency does, and about the types of careers this agency offers.

https://www.ice.gov/detain/ice-health-service-corps

Summary

The Investigator position within ICE Health Service Corps (IHSC) involves conducting administrative investigations at detention facilities, including health care complaints, morbidity/mortality incidents, and staff misconduct. Requires a clinical license, investigative skills, knowledge of ICE standards, and travel.

This position is only open to current USPHS officers.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following location:

Location Negotiable After Selection

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed Yes-Yes-Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office. Salary $1 - $150,000 per year

Please note that the salary is dependent on the officers rank, years in service, and location of duty station.

Pay scale & grade

CC 5

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 1810 General Investigation

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No

Drug test Yes Security clearance Other Position sensitivity and risk Critical-Sensitive (CS)/High Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number HSC-IIU-I-O5-NS-2027 Control number 883163500

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