Work Schedule
First Shift (Days)
Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
This is a fully onsite role based at our Global Central Labs in Highland Heights, KY. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.
Must be legally authorized to work in the United States without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening.
2nd shift: Monday-Friday from 4PM - 12:30AM ET
Discover Impactful Work:
Responsibilities may include but are not limited to, provides support to most business units within the organization. Works closely with investigator sites regarding data discrepancies and or general study questions. Supports the overall performance, education, and escalation of study questions or data discrepancies of the sites on a study level. To help ensure execution of protocols are completed accurately and on time. Resolves issues that arise during specimen accessioning to ensure specimen logging is accurate. Uses tools provided to answer questions and ensure clean data at the earliest point in time. Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values.
A day in the Life:
Acts as the point of contact for sites and monitors through email or phone, monitors, tracks, manages, and ensures resolution of all complaints, discrepancies, concerns, and escalates to management/appropriate department to ensure satisfaction of internal and external customers. Ensures that the sites are communicated to regarding aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
Triages calls where necessary to appropriate individual/departments and follow through to resolution.
Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory, so report turnaround time is met.
Notifies the sites and all necessary contacts via telephone/email of all relevant critical/voice alert values/ study specific requirements.
Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible.
Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor.
Reviews site performance metrics to educate where needed or to report back to monitor or sponsor.
Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample.
Evaluates the request for out of protocol testing following Scope of work for study.
Facilitates requests to the appropriate person. Informs the investigator site of the results or reasoning not to proceed.
Coordinates and resolves issues with samples and requisition forms at time of accessioning to have the samples and visit details in the database and reported as soon as possible.
Amends patient information supplied by sponsors, project managers or investigator site into site database.
Attends study meetings to discuss risk assessment for our department and or overall business concerns and reports back to the team about requirements.
Works with study PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured
Education and Experience Requirements:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years)
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills, Abilities
Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office
Strong analytical, interpersonal and time management skills
Strong client and phone service skills
Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique, analytical and post-analytical influences on specimens and results
Excellent verbal/writing communications and customer service skills in the English language -additional languages are an advantage
Critical thinking and problem-solving skills to support quality decision making
Good written and oral communication skills
Ability to work in a collaborative team environment
Ability to multitask
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
Work Environment
Regular exposure to potentially infectious substances.
Regular rotation of work schedule to include early start time, late end time, legal holiday, and weekend responsibilities.
Regular and consistent attendance.
Occasional overtime required.
May interact with others, relating and gathering sensitive information. Interaction includes diverse groups. Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Standing, walking, crouching/stooping, kneeling, twisting of upper body/neck, and pushing/pulling of items required occasionally.
Lifting/carrying objects of 5-25 pounds required occasionally.
Frequently stationary for 4-6 hours per day. May require periods of intense concentration.
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.