Invoicing Administrator- 12 Month Contract Role

Position Overview

This role plays a key part in ensuring the accuracy and efficiency of dormakaba's invoicing processes, with responsibility for invoicing administration, data validation, and case queue management.

This is a full-time, 12-month contract position, Monday to Friday, working onsite with the flexibility to work from home after successfully completing the six-month probation period.

What you will do

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice enquiries, and dispute resolution.
• Triage and escalate issues to the appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

What we require

• Proven experience within an invoicing or highly administrative role
• Confident communicator with the desire to actively seek solutions to problems
• Worked within an environment that requires high attention to detail
• Excellent communication skills, both written and verbal
• Strong customer service focus
• Experience working with a CRM tool and customer portals will be highly advantageous

What we prefer

• Invoicing experience in the service business or related industry
• Strong attention to detail and data accuracy.
• Exposure to ServiceMax is desirable.
• Proficient computer skills
• Professional phone manner and written communication skills.
• Ability to work effectively in a team and independently.
• Customer-focused with a proactive and positive attitude.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our 'ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Supportive Team Leader and collaborative team.

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.