Position Description: Assist in day-to-day activities within Information Services (IS) Services & Support discipline including supporting development and maintenance of information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. Assist with providing technical support to end-users by troubleshooting hardware, software, and network issues, developing end-user training materials, and collaborating with IS team members to ensure effective information sharing and system performance.
Essential Duties & Key Responsibilities:
Depending on business need and location, this role will be supervised and assigned to work within Information Services Services & Support team at a department located at a main office or at an active construction project site.
Assist Information Services (IS) Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
Take direction from supervisor and be receptive to learning about IS practices.
Provide progress reports to supervisor as directed.
Relate and apply knowledge acquired in academic setting to work activities.
Maintain professional relationships with employees, customers, clients, and subcontractors.
Participate in training, meetings, and orientation.
Other activities, duties, and responsibilities as assigned. Based on the assignment, the following activities may be performed, and for Co-Ops in longer-term assignments may gain more in-depth experience and exposure:
Assist with creating, updating statuses, and resolving support tickets, prioritizing requests (as directed), and providing timely response to end user inquiries.
Assist with creating and updating documentation for IS inventory, project sites and systems, including user guides, troubleshooting steps and office and jobsite setup.
Assist with imaging hardware, installing software and setting up jobsites.
Assist with tracking and maintaining IS assets, such as hardware, software licenses, and network devices.
Comprehend and follow IS Operations and Maintenance manual, and follow and comply with safety protocols and expectations, and wear appropriate PPE (Personal Protection Equipment) on construction work site as directed.
Participate in testing and validating new software, updates or system configurations to ensure functionality and compatibility as directed.
Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
Assist and collaborate with teams on IS projects (e.g., system upgrades, migrations, new technology implementation) by performing assigned tasks and reporting progress.
Assist with researching emerging technologies, software tools, or best practices to recommend improvements for IS Services & Support organization.