JOB ANNOUNCEMENT

Position	IT Administrator
Department	Administration
Classification	Class 3-E
Employment Status / FLSA Status:	Regular Full-Time (40 hours per week) / Non-Exempt
Pay Range (Hourly)	$35.80 - $42.10, plus benefits. Compensation is based on qualifications and experience.
Reports To	Chief Operating Officer, Administrative Manager or Designee
Announcement Date	October 14, 2026
Application Deadline	Open Until Filled

About Family Bridges
Founded in 1968, Family Bridges is a nonprofit organization dedicated to empowering individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. Guided by our vision of building healthy, prosperous communities with dignity, we are driven by the values of compassion, respect, collaboration, and cultural understanding as we deliver high-quality services that create lasting impact.

Position Summary
The IT Administrator administers, maintains, secures, and supports the technology systems used across Family Bridges locations. The position provides responsive technical support to staff; manages user accounts, devices, Microsoft 365, networks, and business systems; maintains technology documentation and inventory; and coordinates with vendors to ensure reliable, secure, and cost-effective IT operations.

Essential Duties & Responsibilities

• Provide timely technical support to staff; diagnose and resolve hardware, software, connectivity, printing, mobile-device, and VoIP issues.
• Track, prioritize, and document technical support requests through resolution; communicate progress and expected service restoration to affected staff.
• Configure, deploy, maintain, patch, and replace computers, peripherals, mobile devices, software, and related equipment.
• Administer user accounts, access permissions, licensing, email, and Microsoft 365 services, including onboarding, access changes, and account deactivation in coordination with HR and authorized supervisors.
• Monitor the functionality and availability of office networks, routers, wireless systems, site-to-site VPNs, servers, backups, certificates, and other assigned systems; promptly escalate significant risks or outages.
• Monitor backup completion, perform scheduled restoration checks, and maintain recovery procedures in coordination with service providers.
• Implement and maintain approved security controls, including endpoint protection, multifactor authentication, software updates, secure configurations, and password and access practices.
• Promptly report and escalate suspected security incidents; assist with investigation, containment, and recovery in accordance with agency procedures and vendor guidance.
• Maintain accurate technology inventory, configuration, warranty, licensing, support, renewal, and secure equipment disposal records.
• Document systems, recurring issues, resolutions, administrative procedures, and user guidance; provide basic technology training to staff.
• Coordinate scheduled maintenance and system changes to minimize operational disruption; maintain documentation to support IT coverage during absences and transitions.
• Coordinate with service providers and vendors, track service requests, and obtain information needed for purchasing, renewal, repair, or replacement decisions.
• Assess technology needs and prepare cost estimates and recommendations for replacing or updating equipment and systems.
• Protect confidential organizational, employee, and client information and follow agency data-security, incident-reporting, and applicable technology compliance procedures.
• Travel among agency sites and provide scheduled or urgent support outside regular hours when operationally necessary.
• Perform other related duties as assigned.

Minimum Qualifications

• At least two years of progressively responsible IT experience, including hands-on systems administration and end-user support.
• Working knowledge of Microsoft Windows, Microsoft 365 administration, user-account and access management, PC hardware, office networks, routers, wireless systems, VPNs, endpoint security, and common business applications.
• Experience with system configuration, software updates, backup processes, and hardware and software troubleshooting.
• Demonstrated troubleshooting, documentation, prioritization, and problem-solving skills.
• Ability to explain technical information clearly to users with varied levels of technical proficiency.
• Ability to work independently, manage multiple requests, maintain confidentiality, and collaborate effectively with staff and vendors.
• Valid California Driver’s License and reliable transportation for travel among agency sites.

Preferred Qualifications

• Associate degree or higher in information technology, computer science, or a related field; equivalent relevant education and experience may be considered.
• Relevant Microsoft or CompTIA certifications.
• Experience supporting technology across multiple locations.
• Experience in nonprofit, healthcare, or community-service environments.
• Bilingual proficiency in Cantonese and/or Mandarin.

Working Conditions
Office and program-site environment with frequent computer work and regular local travel among Family Bridges locations. Occasional early morning, evening, or weekend work may be required for maintenance or urgent support. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Employment Conditions

• Organizational Assignment: This position may support one or more Family Bridges programs, departments, grants, contracts, or organizational initiatives.
• Funding: This position may be funded through grants, contracts, program revenue, and unrestricted organizational funds. Continued employment is subject to organizational needs, funding availability, and program requirements.
• Other Duties: This job description describes the general nature of the position and is not intended to be an exhaustive list of duties.
• At-Will Employment: Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by law.
• Equal Employment Opportunity: Family Bridges is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace.

ADA Requirements

• The essential functions of this position include the following, with or without reasonable accommodation:
• Communicate clearly and effectively with staff, vendors, and management, verbally and in writing.
• Access, review, and interpret printed and electronic information, including technical documentation and system alerts.
• Use computers, smartphones, and other standard office technology.
• Work at and move about a workstation and throughout agency locations to provide technical support.
• Travel between local agency sites as needed.
• Position, install, and move computer equipment, including lifting and carrying items weighing up to 20 pounds.

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