IT Administrator

About the Role Narrative seeks an IT Administrator to join our Washington, DC office and play a key role in maintaining, supporting, and improving the organization's technology environment. Reporting to the Director of IT, this position will serve as a point of contact for employees and will be responsible for the reliable, secure, and efficient operation of day-to-day IT services.

The IT Administrator will provide hands-on and remote support across hardware, software, identity and access management, Microsoft 365, endpoint management, office technology, and IT operations. Beyond day-to-day issues, this role will take ownership of IT processes and systems and work closely with the Director of IT on longer-term projects, system implementations, upgrades, security initiatives, and process improvements.

Key Responsibilities

IT Operations & End-User Support

Serve as the escalation point for employee IT support, diagnosing and resolving hardware, software, connectivity, and access issues in person and remotely, and engaging vendors when needed.

Install, configure, and replace laptops, monitors, peripherals, and other end-user technology.

Maintain, troubleshoot, and standardize conference room and meeting technology across offices, coordinating with vendors on installations, repairs, and upgrades.

Identify recurring issues and opportunities to automate or streamline IT processes.

Identity, Endpoints & Security

Administer Microsoft 365 and Entra ID, including user accounts, licensing, groups, and permissions.

Manage onboarding, offboarding, and role changes, ensuring access is granted or removed promptly and securely.

Manage Mac endpoints through Jamf and ABM, including configuration, software deployment, security policies, and lifecycle management.

Support security initiatives, including endpoint protection, MFA, access controls, and patching.

Projects & Process Improvement

Partner with the Director of IT on technology standards, policies, and longer-term projects, including implementations, upgrades, migrations, and office expansions.

Independently manage assigned projects, from requirements and timelines through testing and status updates.

Research new technologies and recommend solutions based on business needs, security, usability, and cost.

Maintain technical documentation, procedures, and knowledge-base materials.

Perform other duties and special projects as assigned.

About the Ideal Candidate

Required

5+ years of experience in IT administration, systems administration, or a related technology role.

Strong Microsoft 365 and Entra ID administration skills, including identity and access management, licensing, groups, MFA, and security features.

Experience supporting macOS environments with Jamf and ABM (Apple Business Manager), including endpoint security, networking, peripherals, and SaaS applications. Windows familiarity a plus.

Proven ability to troubleshoot complex issues independently and to manage IT projects from planning through completion.

Strong sense of ownership and follow-through, with the ability to balance support requests and longer-term projects.

Clear written and verbal communication, including explaining technical concepts to non-technical staff.

Ability to travel occasionally to other Narrative offices and to work some evenings or weekends as needed.

Preferred

Bachelors degree in computer science, information systems, or a related field; equivalent professional experience will be considered.

Scripting experience (PowerShell or Bash) for automation.

Relevant certifications, such as Jamf 100/200, Microsoft MS-102 or MD-102, or Apple Certified Support Professional.

About Narrative Narrative Strategies is a strategic communication firm solving today's most demanding reputational and public affairs challenges, leveraging best practices in business, politics, and journalism to manage multi-faceted communication campaigns. Narrative's differentiating strength is its team and culture. Our bipartisan team of professionals operates in a highly collaborative environment where we support and value our clients and each other. That commitment is reflected in Narrative's recognition four years in a row as one of PR Week's Best Places to Work and as one of PRNews Agency Elite Top 100. Narrative offers a competitive benefits package, 401(k) matching program, and work-from-home flexibility on Fridays and around major holidays.