At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.
We are looking for talented, service-minded individuals who want to grow their careers in a supportive, relationship-focused environment. Our team members are essential to our success, and we invest in them through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.
This is not a remote position. It is on-site in the Phoenix/Scottsdale area.
SUMMARY
The IT Analyst applies systems analysis techniques and procedures, consulting with business users to determine software and system functional specifications, analyzing system requirements, designing and testing application solutions, implementing system modifications, and performing technical analysis of enterprise systems to improve functionality and efficiency. Must be able to interact professionally with colleagues bank wide and collaborate with other IT team members to ensure an acceptable technical solution.
PRIMARY DUTIES/RESPONSIBILITIES:
- Administer enterprise applications and systems.
- Analyze system performance using standard and established processes and techniques.
- Analyze business and technical requirements using all relevant available resources to perform software configuration and customization.
- Troubleshoot complex system issues, document resolution including actions taken up to final resolution.
- Works collaboratively with service owners to facilitate development of system specifications and configurations.
- Evaluate workflows and implement system improvements when needed.
- Makes decisions independently when needed to resolve or fulfill common issues or requests.
- Focuses on delivering positive colleague experience in keeping with the Bank's Core Values and Golden Rules of Service and seeks to exceed service level expectations.
- Regular and reliable attendance is a minimum requirement of the job.
- Perform other relevant duties as assigned.
EXPERIENCE REQUIREMENTS:
- Knowledge of computer hardware and peripherals. Experience with desktop and server operating systems.
- Knowledge of business applications including Microsoft office and others at enterprise level. Banking application experience a plus.
- At least 3 years of experience in IT role diagnosing and resolving technical issues and systems support.
EDUCATION REQUIREMENTS:
- High school degree or equivalent required.
- Bachelor's degree in computer science or IT-related field preferred.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
- Strong work ethic with the ability to manage a large workload within tight deadlines, as well as respond promptly and effectively in emergency situations.
- Excellent organizational skills with the ability to work independently, handle multiple tasks, prioritize, and meet deadlines.
- Maintains high-quality customer service skills and demonstrates a strong desire to help internal coleagues.
- Must be able to communicate technical information clearly and effectively to nontechnical colleagues.
- Detail-oriented with a commitment to positive results
- Displays a willingness to learn and demonstrates initiative to maintain knowledge of emerging technologies.
- Possess a highly critical and analytic thought process coupled with a very strong technical proficiency.
- Ability to work well within a team as well as independently with minimal oversight and direction.
SUPERVISORY RESPONSIBILITY: None. This is an exempt position without any supervisory responsibility.
WORKING CONDITIONS:
Normal office working environment.
AA/EOE/D/V/MEMBER FDIC