Senior IT Project Engineer
Our client is Vermont's premier managed services firm, committed to delivering top-notch for the past two decades. They pride themselves on understanding our clients, anticipating their needs, and upholding stringent technical standards. Fostering a challenging yet enjoyable work environment, offering ample opportunities for professional growth through education and project-based learning.
They are in search of a versatile and adept senior IT professional to join their growing team. As a Senior IT Project Engineer, you will be the go-to problem solver, handling complex issues with a down-to-earth approach. In addition to addressing Help Desk Team escalations, your role involves diving deep into system issues, ensuring seamless system upgrades, and contributing to the design and implementation of robust system architectures.
This role is on-site in Burlington, VT, with some local travel to client sites required.
Responsibilities:
- Support and implement Microsoft technologies, including Active Directory, DNS, DHCP, Group Policy, Hyper-V, Windows registry, and NPS.
- Tackle network issues across diverse hardware platforms, leveraging practical knowledge of VLANs, TCP/IP v4/v6, QoS, DSCP, VPN, NAT, routing, and wireless technologies.
- Implement, support, and maintain mail services for clients using Microsoft Office 365 and Microsoft Exchange.
- Perform hardware troubleshooting in collaboration with on-site technicians and clients.
- Handle help desk team service ticket escalations.
- Collaborate with VIP clients, breaking down complex information in easily understandable terms.
- Identify areas for improvement both for clients and internally while working on resolving issues.
Requirements:
- Demonstrated knowledge of systems, software, and architecture in business environments.
- Strong reasoning and troubleshooting skills.
- Wide array of technical knowledge to fulfill responsibilities.
- Excellent verbal and written communication skills.
- Ability to simplify complex tasks for clients.
- Strong customer service skills.
- Excellent analytical and problem-solving skills.
- Prior MSP experience is highly preferred but not required.
- Reliable transportation for potential on-site support and implementation.
Benefits:
- 401k program with match
- Health, dental, and vision programs
- Education opportunities and approved certification reimbursement
- Complementary gym membership
- Flexible and enjoyable work environment
- Up to 4-weeks PTO