IT Application Services Lead

Job Title: IT Application Services Lead

Company: Innovative Telehealth Startup

Location: Ideally Nashville Area / Remote considered based upon experience

Compensation: $135,000 - $150,000 

Job Type: Full-Time

About Us: We are a cutting-edge telehealth startup dedicated to revolutionizing behavioral healthcare delivery through technology. Our mission is to make behavioral healthcare accessible and convenient for everyone. We are looking for an experienced IT Application Services Lead to join our dynamic team and contribute to our technology initiatives.

Job Summary: As the IT Application Services Lead, you will be a subject matter expert (SME) actively involved in the implementation, configuration, support, and maintenance of our business and telehealth applications, services, and systems. You will play a key role in ensuring the reliability and performance of all our IT systems, applications, and services.

Key Responsibilities:

Business and Systems Analysis:

• Stay updated with technological trends and advancements in the telehealth and healthcare industry.

• Continued analysis of current systems and processes to identify areas for improvement.

• Evaluate new IT solutions and systems to enhance the telehealth platform’s functionality and efficiency.

• Evaluate, recommend, and contribute to designing and implementing scalable and reliable IT systems to support business growth.

• Work closely with stakeholders to gather requirements and translate them into technical specifications.

• Ensure integration and compatibility of new systems with existing infrastructure.

• Conduct business analysis to understand and document business requirements.

• Coordinate RFI/RFP processes, including preparation, evaluation, and vendor selection.

• Collaborate with vendors and stakeholders to ensure successful implementation of solutions.

Implementation and Support:

• Actively participate in the implementation and support of telehealth and business applications. (Zoho CRM, EHR/EMRs, TeleHealth, Routing and Queuing, etc.)

• Ensure the reliability and performance of IT systems and applications.

• Troubleshoot and resolve application issues promptly.

• Provide technical support and training to end-users and customers.

Systems Maintenance and Configuration:

• Maintain and configure telehealth and business applications.

• Monitor system performance and proactively address any issues.

• Ensure consistent and reliable backup and disaster recovery procedures are in place and tested.

• Enforce IT policies and procedures to maintain a secure and compliant environment.

Healthcare Integrations and EHR/EMR Systems:

• Manage and support healthcare integrations (HL7, API) and EHR/EMR systems (EPIC, Meditech, Cerner, etc.).

• Collaborate with healthcare providers to ensure seamless integration and functionality of systems.

Project Management:

• Actively contribute and lead IT and Business projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.

• Ability to develop detailed project plans, including timelines, milestones, and resource allocation.

• Collaborate with cross-functional teams and manage project stakeholders.

• Monitor project progress, identify risks, and implement mitigation strategies.

• Provide regular updates and reports to project-business stakeholders and senior management on project status and outcomes.

• Utilize project management tools and methodologies to streamline project execution and improve execution efficiency.

Day-to-Day Operations:

• Execute day-to-day IT activities to ensure the smooth and efficient functioning of the IT Service Desk and IT Application Support.

• Contribute to the continuous improvement of IT support, service desk, and IT application operations, ensuring timely resolution of user problems.

• Maintain hardware and software asset inventory to ensure their optimal use.

• Support the onboarding and offboarding processes, including continued IT access and equipment provisioning.

Azure Services and Power BI:

• Utilize Azure services for application hosting, data storage, and integrations.

• Ability to implement and manage cloud-based solutions using Azure.

• Design and develop Power BI reports and dashboards to support business intelligence needs.

• Analyze data and provide insights to support decision-making processes.

• Ensure the security and compliance of cloud-based applications and data.

Qualifications:

• Bachelor’s or Technical degree in Computer Science, Information Technology, or a related field.  

• Minimum of 5-7 years of experience in a healthcare setting, preferably Telehealth.

• Proven experience in IT application support, implementation, and maintenance.

• Strong knowledge of healthcare integrations (HL7, API) and EHR/EMR systems (EPIC, Meditech, Cerner, etc.).

• Strong business analysis capabilities and experience with RFI/RFP processes.

• Proficiency in managing multiple projects; PMP certification preferred.

• Experience with Power BI.

• Excellent knowledge of data analysis, budgeting, and business operations.

• Hands-on experience with computer networks, network administration, and network installation.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication and interpersonal skills.

• Certifications such as ITIL, PMP, or CISSP are a plus.

What We Offer:

• Competitive salary and benefits package.

• Flexible working hours and remote work options.

• Health, Vision, Dental

• PTO package

• 401K with 4% Match

• Opportunities for professional growth and development.

• A collaborative and innovative work environment.

• The chance to make a meaningful impact on the future of healthcare.