Job Description
- 5–8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
- Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
- Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
- Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
- Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
- Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
- Experience with issue tracking and reporting using relevant tools.
Skills
Communication Skillsunmatched
Establish Prioritiesunmatched
ITIL (IT Infrastructure Library)unmatched
Information Technology Consultingunmatched
Knowledge Managementunmatched
Presentation/Verbal Skillsunmatched
Software Administrationunmatched
Technical Supportunmatched
Writing Skillsunmatched
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