IT Applications Director

General Description 

The IT Applications Director at Caring Health Center will directly advise and support the strategy, development and maintenance of the organization's software portfolio, ensuring alignment with business goals, strategic planning and best practices in operational and clinical information systems. Key responsibilities include managing existing application layer upgrades, maintenance, contracts, training and utilization, overseeing project lifecycles (development to deployment) for new and improving applications, optimizing utilization and end user satisfaction, and managing vendor relationships. Additionally, the IT Applications Director will review, make suggestions regarding and continuously improve the organizations workflows, system knowledge and utilization policies and procedures of selected mission critical applications, driving successful innovation and ongoing improvements and initial adoption of enterprise software solutions. Supervising the Clinical Information Systems and Health Information Management (Medical Records) team at the health center, the IT Applications Director will also ensure appropriate technologies and workflows to support the provision of timely and accurate patient data. 

Reports to:           Chief Information Officer

 Supervises:         Clinical Analyst Team, Health Information Management Team

 Salary/Status:    Exempt

1. Bachelor’s degree and/or related industry standard Certification(s) and experience in computer science, Information Technology, or related field.
2. 5+ years of progressive IT experience, including leadership roles.
3. Very strong communication, problem-solving, and project management skills. Project Management certification or demonstrated experience required.
4. Knowledge of workflow assessment documentation, and translation of workflow into training guides, software improvement projects to support lean and efficient utilization of technology.
5. Ability to participate in and facilitate group trainings, meetings and lead demonstrations.
6. Proven track record of successful application training provision to adult learners.
7. Demonstrated skill with technical documentation (such as training guides) for non-technical audiences.
8. Strong preference for candidates with in-clinic experience supporting Epic clinical information systems.
9. Strong preference for candidates with experience leading O365 deployments and end user training across complex, multi-functional organizations.
10. Policy and procedure knowledge as it relates to information security and privacy in a highly regulated environment, such as healthcare is required.
11. Ability to communicate with and understand the needs of non-technical internal customers; to remain calm, helpful and productive in all situations; to proactively manage multiple concurrent, high value and high-profile projects and work well under pressure is required. 
12. Must be comfortable operating in a collaborative, shared leadership environment and be willing to mentor junior members of the team and members of the broader organization with an “excellence in training and customer service” attitude.

Essential Responsibilities and Duties:

1. Work with the CIO and members of leadership to define and articulate the application roadmap, vision, use case and functional requirements for new software acquisitions.
2. Work with the CIO and members of leadership to define and lead projects to support a continuous review and improvement of existing technologies.
3. Craft and evaluate implementation vendor project proposals in response to stakeholder requests for new technologies.
4. Manage project timelines, budgets, and quality assurance (testing/delivery) for new software acquisitions as well as improvements for existing technologies.
5. Act as the liaison between business leaders and technical teams, and managing internal resources and external vendors to fully recognize return on effort and investment for all applications.
6. With the CIO, manage licensure, renewals, contracting and life cycle planning for certain mission critical applications.
7. Implement and monitor upgrade and release pathways for all mission critical applications, ensuring broad adherence to remaining current on software releases, planning forward for upgrades and performing rigorous testing, training and validation of system functionality for version upgrades, working with the CIO to schedule and release product enhancements. 
8. Create training plans and various delivery models for mission critical software.
9. Provide and/or quality assure software training to all staff within the Health Center for mission critical applications that support operations, accounting and finance, HR, clinical and administrative functions.
10. Direct and supervise the function and workflow of technology within the Health Information Management Department, working closely with RHIT staff supervisor to ensure the timely and accurate delivery of medical records documentation. 
11. Advise internal stakeholders on workflows to promote data availability and guide department leaders in deepening our culture of “data to action”.
12. Perform and/or oversee application administration tasks such as master file updates on regular intervals
13. Work in partnership with the IT Service Manager to implement ITSM best practices to streamline help desk and support processes, ensuring timely and consistent resolution of application layer technical issues; ensure adherence to service level agreements in delivering best-in-class application layer technical support to the organization
14. Serve as an escalation point for software related Service Management tickets, partnering with internal IT Help Desk members to resolve user problems quickly and professionally
15. Represent the organization with a positive, professional attitude when communicating with staff, patients, and visitors
16. Work collaboratively with others, lead as a mentor/coach with good humor and recognition of how to help each individual team member come to work every day with a joyful and productive attitude
17. Supervise and support team members, fostering development through mentoring, training, and coaching
18. Maintain a working knowledge of applicable Federal, State, and local laws and regulations, CHC’s Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
19. Performs other duties as assigned

Physical Requirements:

1. This position requires full range of body motion including handling and lifting computer equipment, manual and finger dexterity and eye-hand coordination.
2. Requires sitting, standing and walking for prolonged periods of time
3. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports.
4. Requires the ability to work long and arduous hours.

This position requires compliance with Caring Health Center’s compliance standards, including
its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance
will be an element considered as part of the IT Applications Director performance evaluation.

 Salary Ranges: $100,000 to $130,000