IT Asset Field Support Associate

Responsibilities/Job Description:

The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.

Responsibilities

• Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
• Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
• Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
• Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
• Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
• Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
• Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
• Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
• Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
• Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe
• Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
• Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
• On Call: Participate in on-call rotation outside of normal business hours if required.
• Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.

Required Qualifications

• Information Technology Program Certificate and/or equivalent work experience
• Reliable personal transportation to perform work at multiple sites during a scheduled shift
• Ability to work on call
• Strong customer service
• Strong oral and written communication skills
• Strong prioritization and problem-solving
• Team oriented with strong interpersonal skills
• Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
• Basic knowledge of networking
• 1 year directl applicable IT support (Service Desk or Hardware Support) experience
• Drivers License

Preferred Qualifications

• Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field
• 1 year 1 year of working in an enterprise (10,000+ users) and/or healthcare environment
• Knowledge of supporting iOS and Android
• Knowledge of IP phones
• Familiar with IT ticketing system such as Service Now
• A+, Network+

 

Qualifications: $25.26- $35.67 Hourly