IT Asset Management (ITAM) FinOps Expert

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an experienced IT Asset Management (ITAM) FinOps Expert to help advance our enterprise Technology team. This role serves as a critical partner across Technology, Finance, Procurement, Security, and Product Teams to ensure effective governance, financial accountability, cost optimization, and data-driven decisions across our technology investments. The ideal candidate has deep hands-on experience with the ServiceNow platform, specifically Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management (CCM) modules, along with a strong understanding of ITAM best practices and process transformation.

Key Responsibilities

• Manage lifecycle management, including process mapping, of IT assets, including Cloud and AI.
• Oversee reporting, forecasting, budgeting, and financial analysis to show back spend to cost centers.
• Maintain and improve the accuracy of IT asset data, specifically Cloud and AI.
• Analyze financial data to ensure utilization, spending, and monitoring.
• Subject matter expert (SME) for ServiceNow HAM Pro, SAM Pro, CCM for functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and reporting dashboards (KPIs) within ServiceNow.
• Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
• Partner closely with procurement, security, finance, IT operations, and support teams to align ITAM and FinOps best practices.
• Drive FinOps governance, cloud cost optimization initiatives, forecasting, chargeback/show back reporting, and financial accountability across technology services.
• Provide reporting and insights to leadership and stakeholders regarding health, compliance risks, and spend optimization.
• Lead and mentor ITAM team members and stakeholders.

Qualifications Required

• 6+ years of hands-on ITAM experience, with direct responsibility for hardware and software asset management or financial operations.
• Proven expertise with ITAM and FinOps ServiceNow modules, including HAM Pro, SAM Pro, and CCM.
• Experience process mining, transformation, mapping, and documentation.
• Experience working with Google Cloud platforms.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks. Strong understanding of FinOps principles including cloud financial management, budgeting, unit economics, and cost allocation.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred, not required

• Certifications such as:

• Hardware Asset Management Fundamentals - ServiceNow

• Software Asset Management Fundamentals - ServiceNow

• Certified Asset Management Professional (CAMP) - IAITAM

• Certified Software Asset Manager (CSAM) - IAITAM

• Certified Hardware Asset Management Professional (CHAMP) - IAITAM

• FinOps Certified Practitioner (FOCP) or equivalent cloud financial management certification preferred.

• Experience with CMDB processes and relationships.

• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Key Competencies

• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast-paced environment
• Continuous improvement mindset
• Ability to work with limited direction

Visa Sponsorship

This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Location

This position is fully in office (5 days a week) at the Zions Technology Center-7860 South Bingham Junction Blvd, Midvale, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.