This job is posted on behalf of Paul Murphy Associates by Top Echelon.
Title: IT Asset Manager
Location: Chicago, IL (hybrid, three days a week on-site)
A global financial services firm is seeking an experienced Information Technology Asset Manager to join its Global IT Service Management team in Chicago. This role will maintain and improve the firm’s IT asset and configuration management processes and its ServiceNow Configuration Management Database (CMDB). You’ll work with technology teams across regions to improve the accuracy and reliability of IT asset and configuration data. Your work will support reliable IT services, regulatory compliance, and effective risk management.
What you'll do:Asset and Configuration Management
Maintain and improve IT asset and configuration management processes and the CMDB.
Keep asset and configuration data accurate, complete, and reliable.
Promote best practices and governance standards, and identify opportunities to improve processes.
Partner with technology teams and other stakeholders to improve data quality and visibility into IT services.
Contribute to enhancements across ServiceNow Asset Management and CMDB capabilities.
Governance, Risk, and Compliance
Monitor relevant industry regulations, internal policies, and emerging best practices.
Ensure asset, configuration, and incident management processes comply with established standards and controls.
Identify opportunities to strengthen governance and improve how these processes operate.
Reporting and Performance Management
Develop and maintain KPI dashboards and management reports.
Analyze performance metrics to identify areas for improvement.
Present findings and recommendations to stakeholders and leadership.
What you'll bring:
5+ years of demonstrated experience in IT Asset & Configuration Management
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Experience designing, implementing, and maintaining Asset Management processes and tooling
Hands-on experience with ServiceNow, including Asset Management and CMDB functionality.
Strong understanding of IT Service Management (ITSM) practices
ITIL certification or equivalent ITSM framework knowledge
Experience working with Configuration Management Database (CMDB) and Common Service Data Model (CSDM)
Excellent verbal and written communication skills
Experience within financial services, capital markets, or regulated environments.
Knowledge of NIST frameworks and controls.
Experience working in Agile delivery environments.
Familiarity with global technology operations and support models.
Benefits:
Hybrid work schedule with a one-time stipend for hybrid work expenses.
Paid time off, sick leave, market holidays, sabbatical leave, parental and bonding leave, and paid volunteer time.
Medical, dental, and vision coverage, flexible spending accounts, and access to primary care, employee assistance, and benefits support services.
Employer-paid life, accidental death and dismemberment, and disability insurance.
401(k) plan with an employer match.
Annual learning stipend and tuition assistance.
Company-issued laptop and a mobile stipend for eligible roles.
Pre-tax commuter benefits and a monthly wellness subsidy.
Regular leadership town halls, employee-led inclusion initiatives, and team events.
In-office food and refreshments, collaborative spaces, and a private lactation room.
Downtown Chicago office with convenient access to public transit.