Title: Dealer Support Specialist/IT Associate
Location: East Moline, IL
Duration: 1+ year of contract
This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.
Job description:
this is a Dealer Business Specialist position that will primarily be responsible for Application Support
Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support
Required Experience:
1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
Ability to clearly communicate technical and functional information to dealers, business users, and team members
Proven ability to follow established support processes while escalating issues appropriately when needed
Demonstrated learning mindset with the ability to build functional and technical knowledge over time
Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
Other Relevant Experience
Exposure to dealership operations or dealer-facing business applications
Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
Experience using Client technologies such as Office, Power Platform, or Dynamics 365
Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
Working knowledge of SQL for data analysis or troubleshooting
Awareness of API concepts and system integrations
Numbers & Facts
Location
East Moline, IL (Remote)
Salary
$20–$24 Per Hour
Skills
Application Programming Interface (API)unmatched
Authenticationunmatched
Bookkeepingunmatched
Business Solutionsunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Financial Statementsunmatched
General Ledger Accountingunmatched
Generally Accepted Accounting Principles (GAAP)unmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Information Technology & Information Systemsunmatched
Lean Manufacturingunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Reconciliationunmatched
SQL (Structured Query Language)unmatched
Software Administrationunmatched
System Integration (SI)unmatched
Technical Supportunmatched
Technology Analysisunmatched
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