Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. Our client is a U.S. aerospace manufacturer, defense contractor, and launch service provider that operates rocket vehicles for launching spacecraft into Earth's orbit and beyond. Its key customers include the U.S. Department of Defense and NASA, and its notable launch systems include the Atlas V, Delta IV Heavy, and the recently developed Vulcan Centaur rocket. The company has more than 100 years of combined launch heritage through its Atlas and Delta rocket families and has operated since 2006, with a strong reputation for reliable launch services and a 100% success record over two decades of operations. The client supports highly technical aerospace and national-security programs that require strong engineering, drafting, documentation, and configuration-control practices.
Job Title: IT Business Analyst
Job Title: IT Business Analyst
Location: Decatur, AL, 35601
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
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Duties :
- Leads machine tool integration for NC program file transfer and data collection for all factory floor systems.
- Provides documentation/instructions for integrated systems and cross trains deskside technicians for 24/7 support purposes.
- Maintains currency and compliance by coordinating and executing hardware, operating system and software upgrades including license renewal.
- Supports the Controls Engineering Group, trouble shooting for production hardware, and software procurement selection and installation.
- Attends machine design planning/integration meetings and coordinates IT requirements with customers to ensure integration is compliant and on schedule.
- Familiar with machine control interface and network configurations.
- Working knowledge of enterprise cyber security and how it applies to SCADA network and machine tool integration.
- General troubleshooting of Client desktop computing, network, and server environments based on incidents and service requests logged via the tier one service desk.
- Management and resolution of all 2nd line incidents and requests assigned to their queue in ServiceNow.
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensuring 100% adherence to Client policies and procedures.
- Deploy desktop computers and peripherals as well as recording and tracking assets during deployment according to standards and workflow procedures.
- Troubleshooting a range of technology investigating, diagnosing faults, and working through to resolution.
- Ensure the maintenance of all local equipment rooms and conference room facilities mitigate risks arising from audit fire, safety or other risk assessments.
- Develop, review and improve processes to maximize efficiencies within the team.
- Exhibit a flexible approach to working and provide coverage where necessary.
- Provide training and guidance to end users.
- Provide weekly & daily reports as appropriate.
- May perform such other duties as the supervisor requires.
- Five years of related work experience.
- Technical support experience in multi-tier applications, including remote end-user support, to 3,000 end users in small-large scale enterprise environment required.
- Extensive knowledge of the latest MS Software Applications including Windows 10/11, and Microsoft Office 365.
- Knowledge of Local Area Networks, DHCP, DNS, and TCP/IP protocol.
- High level of proficiency and knowledge of working in a Corporate IT environment.
- Experience troubleshooting hardware (desktops, laptops, monitors, printers) and software errors and failures.
- Solid understanding of hardware and software asset management processes.
- Ability to learn, understand, and apply new technologies and equipment while also being able to generate instructional documentation.
- Demonstrated communication skills, both verbal and written.
- Ability to support remote locations.
- Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures.
- Maintain regional service excellence by providing customers with regClientr updates throughout the management of their incidents and requests.
- Ability to lift up to 35 lbs., bend, kneel, squat, stoop, work overhead, reach above shoulder level, sit, stand, walk (sometimes on uneven surfaces), and climb.
- Ability to obtain and maintain a minimum of a National Agency Check with Inquiries (NACI) which is a basic background investigation conducted for federal employees.
- ServiceNow platform for CMDB, service request, incident, problem, and change management.
- CompTIA Security+, A+, Network+ or similar certifications.
- Cisco ICND part 1 and part 2.
- Basic familiarity with industrial controls: Siemens, Fanuc, or Cincinnati Milacron.
- Ability to obtain and maintain a DOD Security Clearance.
Numbers & Facts
| Location | Decatur, AL |
| Industry | Computer/IT Services |
| Salary | $60–$75 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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