IT Business Analyst II – Requirements Engineering & Application Support

Be Part Of A High-Performing Team

Join a technology organization modernizing its approach to delivering business solutions through product-focused development and stronger collaboration between IT and business operations. The team supports essential operational applications and works closely with business partners to understand their challenges, streamline processes, and deliver meaningful technology improvements.

This position offers the opportunity to become part of an Agile product delivery team supporting business-critical planning and operational systems. The environment values thoughtful analysis, curiosity, collaboration, and the ability to translate complex business workflows into clear, actionable requirements.

What's In Store For You

• Hybrid Schedule: Work onsite Monday through Thursday in Charlotte, NC, with Fridays remote.
  

• Flexible Daily Hours: Eight-hour workdays that overlap core collaboration hours of 9:00 AM–4:00 PM.
  

• Product-Focused Environment: Support an established product team and build long-term relationships with business stakeholders.
  

• Collaborative Team Structure: Work closely with an experienced IT Product Manager, Product Owner, software developers, and QA professionals.
  

• Professional Development: Gain exposure to operational technology, business process optimization, and product-oriented Agile delivery.
  

• Meaningful Business Impact: Help improve the workflows and applications used to support operational planning and business execution.
  

How You Will Make An Impact

• Collaborate with business stakeholders to understand operational processes, identify challenges, and translate business needs into clear functional requirements.
  

• Facilitate requirements gathering sessions, stakeholder discussions, and process discovery workshops.
  

• Develop and maintain Business Requirements Documents (BRDs), functional specifications, user stories, and acceptance criteria.
  

• Create detailed end-to-end business process maps that illustrate current-state workflows, process gaps, and opportunities for improvement.
  

• Analyze existing workflows and assist in defining future-state processes that improve efficiency and support business objectives.
  

• Partner with Product Owners, developers, and QA teams to clarify requirements and support the successful delivery of application enhancements.
  

• Participate in Agile delivery activities, including backlog refinement, requirements clarification, and testing coordination.
  

• Establish productive relationships with a consistent group of business stakeholders to support ongoing product improvements.
  

• Document process dependencies, business rules, and application interactions to support solution design and implementation.
  

Requirements

Do You Bring Proven Success in Business Process Analysis and Requirements Engineering?

• 3–5 years of relevant experience in IT business analysis, business systems analysis, requirements engineering, or process improvement.
  

• Hands-on experience eliciting, analyzing, and documenting business and functional requirements.
  

• Demonstrated ability to create BRDs, functional specifications, user stories, and acceptance criteria.
  

• Strong business process mapping skills, including documenting complex end-to-end workflows.
  

• Experience conducting stakeholder interviews, requirements workshops, and business process discovery sessions.
  

• Ability to analyze current-state processes, identify inefficiencies, and help define improved future-state workflows.
  

• Familiarity with Agile/Scrum methodologies and collaboration with Product Owners, developers, and QA teams.
  

• Strong analytical thinking, communication, facilitation, and problem-solving skills.
  

• Ability to take ownership of assigned work while incorporating feedback and collaborating closely with team leadership.
  

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
  

Preferred Qualifications

• Experience creating detailed Level 4 or Level 5 process maps.
  

• Familiarity with Lean, Six Sigma, or structured process improvement methodologies.
  

• Experience supporting operational, logistics, distribution, manufacturing, or route planning applications.
  

• SQL or basic data analysis capabilities.
  

• Experience with Jira, Azure DevOps, or similar Agile delivery platforms.
  

• Exposure to application dependencies, workflow integrations, or data architecture concepts.
  

• Previous experience working within a product-oriented IT delivery organization.