IT Business Analyst - Journey (ITBA-J/ETS)

IT Business Analyst - Journey (ITBA-J/ETS)

Salary

$85,800.00 - $115,416.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Remote Optional

Job Number

2026-08172

Department

Health Care Authority

Division

ETS

Opening Date

09/30/2026

Closing Date

10/7/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

IT Business Analyst - Journey

71063278

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This recruitment is open to Washington State residents only.

The Opportunity

This IT Business Analyst - Journey provides is responsible for PEBB and SEBB business and technology analyses, planning and documenting requirements in partnership with business subject matter experts (SMEs) and external partners. This position ensures HCA's systems (technology, data, and processes) adhere to federal laws, regulations and standards, and the State OCIO's and HCA's enterprise architecture principles, policies, and standards. This position utilizes business and technical experience in the analysis, documentation, and providing of IT requirements' services for systems, data, and processes development. This position is responsible for identifying, documenting, supporting and validating all requirements for implementing new solutions, modernization and innovation enhancements.

Key Responsibilities Include:

• Facilitate requirement gathering sessions to elicit, analyze and document business, organizational and/or operational requirements from business users and stakeholders.
• Document business requirements, business rules and logic, and design specifications.
• Solicit business owner's prioritization of requirements for systems, data or business process developments.
• Construct diagrams and write specifications to translate business needs to technical requirements.
• Develop use cases or user stories and assist in prioritizing requirements.
• Identify and support process improvements in business requirement mapping to development work items/sprints and the agile development methodology.
• Assist with development of standards for project and requirements documentation, Project Management Lifecycle (PMLC) frameworks.
• Develops ahead of any deployment and implementation points, "As-Is" to "To-Be" gap analyses and corresponding and proactive change management plans for successful deployment and transition planning.

Why You'll Love This Role:

Make a massive, real-world impact as a Senior IT Business Analyst within the Enterprise Technology Services (ETS) division at the Health Care Authority (HCA). In this high-visibility role, you will report directly to a leadership chain that flows straight to the CIO, serving as the critical bridge between complex business needs and innovative technical solutions. Your work will directly support the PEBB and SEBB programs, ensuring seamless, reliable system architectures and business processes for over 665,000 public employees, school staff, retirees, and their dependents.

What You Bring:

Utilizing your deep analytical expertise and structured methodologies, you will facilitate high-stakes requirement-gathering sessions, design detailed program specifications, and map out "As-Is" to "To-Be" gap analyses for new system modernizations. From translating complex state regulations into technical realities to driving Agile scrum frameworks and managing day-to-day ServiceNow operations, you will be the driving force ensuring our technology remains cost-effective, compliant, and cutting-edge. If you are ready to own the full development lifecycle and build technical solutions that serve the entire state, your next career milestone starts here.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Demonstrated ability to identify stakeholders and select appropriate IT business analysis techniques to manage IT requirements and assess the progress of the work.
• Demonstrated ability to ensure stakeholders' actual underlying IT needs are understood and captured.
• Demonstrated ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques.
• Demonstrated ability to assess proposed IT solutions to determine the best solution to meet business needs.
• Demonstrated ability to identify gaps and shortcomings, in IT solutions and determine necessary workarounds or changes to the solution.
• Demonstrated ability to work with stakeholders to identify and understand their IT needs, concerns, and working environment.
• Demonstrated ability to apply and enhance knowledge and skill to both usual and unusual, issues.
• Self-directed and manage multiple and often competing priorities.
• Well-developed skills in Microsoft SharePoint and Microsoft Office/Professional products
• Knowledge or experience with Agile, Lean and ITIL concepts.
• Understanding of information technology management and analysis, including the software development life cycle (SDLC), systems analysis, requirements analysis and translating business requirements into user requirements and functional requirements, data modeling, security implementations, testing strategies and user test scripts within an Information Technology group.
• Ability to quickly learn new technologies.
• Ability to manage multiple concurrent projects
• Excellent oral and written communication skills, analytical, and problem-solving skills.
• Proven team player and team builder as well as a self-starter and self-motivated.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• A bachelor's degree in computer science or information technology area AND three (3) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
• Seven (7) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
• Three (3) years as an Entry Level IT Business Analyst Professional in State Government performing the experience listed above.
• Experience working with Microsoft Visio or similar Business Modeling Tool.
• Familiarity with, and demonstrated understanding of, the enterprise's business, information/data and technology architectures.

About the Enterprise Technology Services (ETS)

The Enterprise Technology Services (ETS) division is the agency's designated technology provider for the HCA. ETS delivers innovative Information Technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of HCA divisions and business program groups.

The Washington State Health Care Authority:

Better Health. Better Care. A Healthier Washington

At HCA, we work to ensure people across Washington have access to high-quality health care. As the state's largest health care purchaser, we serve nearly 3 million Washington residents through Apple Health (Medicaid), public and school employee benefits, and behavioral health programs. Together we're building a stronger Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you'll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Working Conditions:

Work Location and Schedule:

This is a full-time 40-hour-per-week REMOTE position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, Agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Supplemental Information

Our commitment to an inclusive workplace

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Application Directions:

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• 3 Professional References: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.

We encourage you to apply

If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.

Veterans

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans' preference in accordance with Washington State Law. If you are claiming veterans' preference, be sure to attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Need accommodations or have questions: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Angelic Mathews, Mathews, Human Resources Consultant - Recruiter at angelic.matthews@hca.wa.gov and reference the recruitment title and job number in the subject line.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

I acknowledge that this opportunity will require some travel and in-person site visits. I also acknowledge that telework is a privilege and may be revoked at any time.

• Yes
• No

02

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• Yes
• No

03

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

04

How would you rate your demonstrated ability to identify stakeholders and select appropriate IT business analysis techniques to manage IT requirements and assess the progress of the work?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

05

How would you rate your demonstrated ability to ensure stakeholders' actual underlying IT needs are understood and captured?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

06

How would you rate your demonstrated ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

07

How would you rate your demonstrated ability to assess proposed IT solutions to determine the best solution to meet business needs?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

08

How would you rate your demonstrated ability to identify gaps and shortcomings, in IT solutions and determine necessary workarounds or changes to the solution?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

09

How would you rate your demonstrated ability to work with stakeholders to identify and understand their IT needs, concerns, and working environment?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

10

How would you rate your demonstrated ability to apply and enhance knowledge and skill to both usual and unusual, issues?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

11

How would you rate your ability to use Microsoft SharePoint and Microsoft Office/Professional products?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

12

Please select the skills, abilities and experience you possess below:

• Ability to quickly learn new technologies.
• Ability to manage multiple concurrent projects.
• Excellent oral and written communication skills, analytical, and problem-solving skills.
• Proven team player and team builder as well as a self-starter and self-motivated.
• Understanding of information technology management and analysis, including the software development life cycle (SDLC), systems analysis, requirements analysis and translating business requirements into user requirements and functional requirements, data modeling, security implementations, testing strategies and user test scripts within an Information Technology group.
• Self-directed and manage multiple and often competing priorities.
• Knowledge or experience with Agile, Lean and ITIL concepts.

13

Please select the preferred qualifications you possess below:

• Experience as an Entry Level IT Business Analyst Professional in State Government performing the experience listed above.
• Experience working with Microsoft Visio or similar Business Modeling Tool.
• Familiarity with, and demonstrated understanding of, the enterprise's business, information/data and technology architectures.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov