IT Business Analyst - Journey

IT Business Analyst - Journey

Salary

$7,150.00 - $9,618.00 Monthly

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-TSD-005

Department

Dept. of Enterprise Services

Division

Technology Services Division

Opening Date

08/12/2026

Closing Date

Continuous

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

Business Analyst Journey

(IT Business Analyst Journey)

Application assessments will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. The first review of applications will begin on August 19th. It is to the applicants advantage to apply as early as possible.

Hybrid: Our physical office is in Olympia, WA. This is a hybrid position where most of the work allows for teleworking. However, you must reside in the state of Washington and travel to in-person activities, meetings, and events as needed for business purposes. The work schedule is a 40-hour workweek. However, the incumbent is occasionally expected to adjust their schedule and work additional unscheduled hours as needed to meet business demands.

Please note that this position does not provide immigration sponsorship. Applicants must possess work authorization that does not require employer sponsorship.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About Technology Service Division:

Technology Services Division (TSD) is responsible for supporting Department of Enterprise Services which is a central services organization providing support and services for state agencies, cities and municipalities, higher education, vendors, and the citizens of the state of Washington. Some of the services include contracting, mail, fleet, surplus, printing and imaging, workforce support & development, enterprise risk management, visitor services, finance and HR for internal and small agencies, and facilities, and capital campus security systems.

TSD is not just another team in a government agency. We are an innovative, cross-functional, and high-performing group that focuses on providing seamless solutions and IT consultative services to our customers and business partners. We embrace a customer-driven IT environment by working collaboratively to solve problems. If you have the skills, experience and be willing to grow in and be a catalyst for equity, inclusion, and anti-racism work, then we invite you to apply today!

About the Business Analysis Unit:

The Business Analysis unit within TSD's IT Project Management Office (IT PMO) provides business analysis services, such as business process analysis, facilitation and requirements elicitation, communication and training, documentation, and problem-solving services for programs within the agency. This unit is responsible for supporting the enhancement of DES's 150+ current applications, creation of new custom build solutions and procurement of Software as a Service (SaaS) and Customer Off the Shelf systems (COTS).

What you will be doing:

The Business Analyst Journey is a multi-function position that provides professional and technical services for DES enterprise- and division-specific systems. The position is delegated as the highest levels of responsibility to identify, plan, coordinate and implement all necessary business analysis services for broad program areas and complex business processes. The incumbent engages with end-users to executive leadership throughout the development lifecycle ensuring customers' needs are heard and met. The Business Analyst ensures end-users are prepared to receive the new technology (or business process) and DES is ready to support them. The position mentors and trains other Business Analysts.

This role is the liaison between business units and technical staff to develop systems which assist state agency staff in meeting their program goals. You will be responsible for performing business analysis activities for custom-built, SaaS, and COTS solutions, along with business process improvements projects as assigned. This includes but is not limited to providing consultation and business expertise for the analysis, documentation, testing and implementation of application systems and process improvements agency wide.

Why you would want this job:

If you enjoy working in a fast-paced environment with a high performing team, love the idea of being a leader, constantly challenging yourself, learning new things, staying busy, but like a variety of duties, we promise you wont get bored. If you want to work in a place that truly values you and your ideas to improve processes and allow us to exceed our customer expectations, then this job is for you!

Contact the recruiter: Rachel Vaughan via email: jobs@des.wa.gov and request the full job description.

Duties

Duties and responsibilities associated with this position included:

• Facilitates consultation interviews with customers to determine the business problems

• Conducts stakeholder, user interviews, and requirement gathering sessions

• Translates business needs into functional requirements that are mutually understood by technical staff and project team members

• Facilitates and elicits requirements using different methodologies such as Agile or waterfall

• Gathers business requirements, appropriate to the scope of the solution, including functional, non-functional, IT Security, and Accessibility requirements

• Leads, participates, or collaborates in Business Process Analysis, Usability, and Transition Management activities with customers and external agencies, if applicable

• Communicates with clear and concise written and verbal skills and elicits requirements utilizing visual models and workflow diagrams

• Produces and provides various standard Business Analysis documentation such as:

• Context Diagram

• Value Stream Map

• Business Process Flows

• Solutions Requirements Specification

• Use Cases

• User Stories

• User Acceptance Criteria

• Design Documentation

• Test Plans/Scripts

• Procurement Demonstration Scripts

• Establishes and maintains working relationships with our business partners and their team members

• Asks probing questions to understand and document the root business problem and/or need facing the customer

• Creates or reviews standard Quality Assurance (QA) and User Acceptance Testing (UAT) plans, test cases and scripts

• Performs testing to ensure the requirements are met

• Partners with the business, technical team, and successful vendors through the configuration and implementation of the solution

• Develops and implements training curriculum for new technology solutions

• Develops user education training plan, user manuals, and other user support documentation

• Conducts training by preparing and delivering quality presentations, and/or workshops to users

Qualifications

Required Qualifications, Education, Experience, and Competencies

To meet qualifications for this position, applicants must have a total of 5 years of experience, or a combination of experience and education.

[OPTION 1]

Five (5) years of demonstrated experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, epics, features, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.

[OPTION 2]

Associates degree OR equivalent two (2) years of vocational training in a related field.

AND

Three (3) years of information technology experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.

[OPTION 3]

Bachelors degree in computer science, Information Systems or related technical/business discipline.

AND

One (1) year of information technology experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.

Desirable/Preferred Education, Experience or Certifications:

• Liaison: A communicator for establishing and maintaining mutual understanding and cooperation with business customers (state agencies), stakeholders (internal & external) and our Technology Services Division teams.
• Partner/Team: Collaborate with systems analysts, developers, testers, project managers and other Technology Services Division teams.
• Leader: Lead and motivate people to act in ways that enable them to work together to achieve shared goals and objectives.
• Facilitator: Facilitate group decision-making and/or build consensus.
• Negotiator: Support negotiations between parties on how best to resolve differences.
• Trainer: Provide training to other analysts, Technology Services Division teams and business customers.
• Coach and Mentor: Coach and mentor other business analysts.
• Project Champion: The person who understands there is a need for change, thinks outside the box and explores creative options.

Professional Competencies

• Communications: The ability to concisely and effectively interact with other individuals as well as internal and external organizations.
• Teamwork: As an active member of a team, has the ability and desire to work cooperatively with others, participates and fosters teamwork, and influences other within a team.
• Interpersonal Skills: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
• Personal Responsibility: Personal and professional characteristics that are needed to meet the organization's expectations and demands of the workplace.
• Customer Relations: The ability to anticipate, assess, and respond effectively to the needs of diverse customers; making excellent customer service a high priority in order to attract, support, and maintain our customer base.
• Job Management: The employee's ability to take responsibility for their own performance by setting clear goals and balancing critical job requirements through the proper use of task management, results orientation, stress management and problem-solving skills.

Equity Competencies

State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.

• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Supplemental Information

Special Requirements and Conditions of Employment

• Must successfully pass a criminal background check

How to Apply: Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that describes why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Washington Fair Chance Act:

We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide.

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our organization.

Contact Information:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Are you legally authorized to work in the United States? Without sponsorship for employment visa status (e.g., H-1B visa status, etc.).

• Yes
• No

02

Do you understand that this position does not provide immigration sponsorship, and that applicants applying for this position must possess work authorization that does not require employer sponsorship?

• Yes
• No

03

Are you currently working for the Department of Enterprise Services?

• Yes
• No

04

Are you willing to undergo a background check as a condition of employment?

• Yes
• No

05

Select below how you meet the qualifications for this position.

• [OPTION 1] Five (5) years of demonstrated experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, epics, features, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.
• [OPTION 2] Associates degree OR equivalent two (2) years of vocational training in a related field. AND Three (3) years of information technology experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• [OPTION 3] Bachelors degree in computer science, Information Systems or related technical/business discipline. AND One (1) year of information technology experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• I do not meet with any of the above but am willing to learn.

06

How many years of experience do you possess performing the business analysis functions of elicitation, tracking, and documentation of business and functional requirements?

• 0-1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 plus years
• I do not possess this experience.

07

How many years of experience do you possess performing the business analysis functions of development of business process models, mockups, user stories, features, epics, acceptance criteria, test cases, training materials and providing training to customers?

• 0-1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 plus years
• I do not possess this experience.

08

How many years of experience do you have in performing the business analysis functions of performing as a liaison between business and technical staff?

• 0-1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 plus years
• I do not possess this experience.

09

How many years of experience do you have in performing the business analysis functions of providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes?

• 0 - 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 plus years
• I do not possess this experience.

10

How did you learn about this job posting?

• careers.wa.gov
• LinkedIn
• Indeed
• DES BRG Job Announcement
• DES Job Announcement
• OFM Weekly Job Announcement
• Coworker/Friend
• Internal communication
• Other

11

If you selected Job Board, or Other, please let us know the specific name of the job board, or place you heard about this position. If you selected a specifically named job board or webpage (listed above), please enter "n/a".

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov