IT Business Analyst
Salary
$113,318.40 - $169,977.60 Annually
Location
Thousand Oaks City Hall, CA
Job Type
Full-Time
Job Number
202500031
Department
Information Technology
Opening Date
10/16/2026
Description
POSITION HIGHLIGHTS:
SALARY
The anticipated hiring range for the IT Business Analyst position is $113,323 to $141,653 annually, with a full position salary range extending up to $169,984. The City typically makes offers within the hiring range based on the candidate's experience and qualifications.
DESCRIPTION:
The City of Thousand Oaks has an excellent opportunity for an IT Business Analyst to support business process improvement, technology modernization, and operational alignment across City departments. This professional-level position will serve as a key liaison among operational stakeholders, management, technical teams, vendors, and consultants to help ensure that enterprise technology initiatives align with City business needs and service-delivery objectives.
The IT Business Analyst will analyze current business processes, identify operational challenges and improvement opportunities, and develop clear requirements and documentation to support technology solutions. The position will facilitate stakeholder discussions, document current- and future-state workflows, coordinate testing and implementation activities, and support governance, procurement, vendor coordination, change management, and user adoption efforts.
The successful candidate will bring strong analytical, facilitation, communication, and relationship-building skills; sound independent judgment; and the ability to work effectively across departments with both technical and non-technical stakeholders.
PRIMARY RESPONSIBILITIES
IDEAL CANDIDATE:
The ideal candidate is a collaborative, analytical, and service-oriented professional who understands how effective business analysis can improve government operations and public service delivery. They are comfortable working across organizational boundaries, facilitating productive conversations among diverse stakeholders, and translating complex operational and technical information into clear, actionable recommendations.
Successful candidates will demonstrate the following qualities:
Business Process Analyst: Analyzes workflows, service-delivery challenges, and system interactions to identify practical improvements and technology solutions.
Requirements Expert: Elicits, documents, validates, and manages business, operational, and technical requirements with precision and clarity.
Facilitator and Relationship Builder: Builds trust and productive working relationships with department staff, management, vendors, consultants, and technical teams.
Clear Communicator: Explains business and technical concepts in understandable language through meetings, documentation, reports, and presentations.
Project Coordinator: Organizes competing priorities, coordinates testing and implementation activities, tracks issues, and keeps stakeholders informed.
Strategic Partner: Supports governance, procurement, and modernization processes with an understanding of enterprise standards, organizational priorities, and long-term operational needs.
Change Champion: Helps departments prepare for and adopt new systems and improved processes through effective communication, training coordination, and user support.
Sound Decision-Maker: Exercises professionalism, independent judgment, attention to detail, and a customer-service mindset in a public-sector environment.
EDUCATION:
A Bachelor's degree from an accredited college or university with major coursework in business administration, public administration, organizational leadership, communications, information systems, management information systems, project management, or related field.
EXPERIENCE:
Two years of progressively responsible professional experience in business analysis, operational analysis, workflow design, project coordination, or related technology and operational functions.
Experience developing Business Requirements Documents, facilitating stakeholder discussions, supporting technology procurement, and contributing to cross-functional enterprise initiatives is desirable.
A valid Class C California driver's license is required.
The City of Thousand Oaks offers an excellent benefits package including medical, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, sick leave, and tuition reimbursement. Click here for more information.
01
Describe your experience analyzing business processes, workflows, or service-delivery needs to identify opportunities for operational or technology-related improvement.
02
Describe your experience gathering, documenting, and validating business, operational, and technical requirements for a technology project, system implementation, or process redesign. Include the types of documentation you prepared.
03
Describe your experience facilitating meetings, interviews, or workshops with department staff, technical teams, vendors, or other stakeholders to support a project or address differing priorities.
04
Describe your experience supporting technology projects through testing, issue tracking, implementation, vendor coordination, change management, training, or user adoption.
Required Question
Employer City of Thousand Oaks
Address 2100 E Thousand Oaks
Thousand Oaks, California, 91362-2903
Website TOAKS.GOV
| Location | Thousand Oaks, CA |
| Salary | $113,323–$141,653 Per Year |
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