IT Business Relationship Manager
Salary
$127,878.40 - $177,132.80 Annually
Location
Santa Ana, CA
Job Type
Full-Time
Job Number
8357MA-0526-017 (O)
Department
County Executive Office
Opening Date
05/22/2026
Closing Date
5/31/2026 11:59 PM Pacific
CAREER DESCRIPTION
IT Business Relationship Manager
(Technology Services Manager)
Salary may be negotiable within the applicable range of the classification and successful candidates qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will close on
Sunday, May 31, 2026 at 11:59pm (PST).
ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.
Click here for more information on OCIT.
Click here for more information on the County of Orange.
THE OPPORTUNITY
The Orange County Information Technology (OCIT)- Client Services Division is seeking an experienced and dynamic manager who will provide account management and service delivery support to the Social Services Agency and other departments as needed. The IT Business Relationship Manager interacts closely with County departments and is responsible for overall customer well-being such as monitoring customer satisfaction, understanding customer business practices, proactively addressing issues, and acting as an escalation point-of-contact if needed. The IT Business Relationship Manager will act both as an advocate and liaison between the assigned department and the OCIT organization.
The IT Business Relationship Managers duties and responsibilities include the following:
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
In addition to the minimum qualifications, the ideal candidate will possess at least two (2) years of work experience analyzing, researching and communicating complex technical solutions within a business or enterprise IT environment, as well as demonstrated knowledge of IT-related budgets, procurement processes and business operations that support enterprise technology services.
The ideal candidate will have experience in the following competencies:
Technical Knowledge | Technical Experience
Leadership Skills
Oral and Written Communication Skills
LICENSE REQUIREMENT
Possession of a California Class C Driver License is Required.
MINIMUM QUALIFICATIONS
Please click here for details on this classification, including the physical, mental, environmental and working conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicants rating will be based on responses to a series of structured questions designed to elicit the applicants qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Joanna Xue at joanna.xue@ceo.oc.gov or (714)-834-7338.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the Countys standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
http://www.ocers.org/active-member-information.
Click here for information about benefits offered to County of Orange employees.
01
INSTRUCTIONS: The information you provide on this questionnaire will be evaluated and used to determine your level of expertise during the selection process. Be as specific as possible and include all information requested. If you do not have experience in an area, please answer "N/A". Statements such as "see application" or "see resume," will not be accepted in lieu of a response. All employers referenced on this questionnaire must be listed on your application. Do you understand these instructions?
02
Please select from the following options which best describes your experience.
03
Based on your response to question #3, if you are substituting relevant education for the required experience as defined in the Technology Services Manager minimum qualifications, you are acknowledging that you attached a copy of your unofficial transcripts to your application. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S).
04
Describe your lead/supervisory experience related to this assignment. Please include in your response, your years of experience, the scope of your responsibilities, and the organization you obtained this experience from. If none, please type "N/A".
05
Describe your experience and/or knowledge of working directly with organizational departments, demonstrating strong communication skills and the ability to collaborate effectively with multiple agencies, stakeholders, and IT teams. If you have experience working within a County or similar public-sector environment, be sure to include those details. If none, please type "N/A."
Required Question
Employer County of Orange
Address 400 W CIVIC CENTER DRIVE
Santa Ana, California, 92701
Phone 714-834-2555
Website https://hrs.oc.gov