Job Description
Requisition ID: 98565
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
The Conversational AI Business Analyst will work closely with business stakeholders, product owners, and development teams to define requirements and support the delivery of AI-powered customer experience solutions, including chatbots, virtual assistants, generative AI, and contact center automation.
Key Responsibilities
- Gather, document, and translate business requirements into user stories and acceptance criteria.
- Collaborate with business and technical teams to design conversational AI solutions and customer journeys.
- Support Agile delivery, backlog refinement, sprint planning, and release activities.
- Identify and manage dependencies, risks, and requirement gaps.
- Partner with testing teams to validate solutions through SIT, UAT, and production readiness.
- Analyze AI performance and identify opportunities to improve customer experience and automation.
Qualifications:
- 3+ years of Business Analyst experience in technology or digital transformation.
- Experience with Agile methodologies, Jira, and requirements management.
- Strong analytical, communication, and stakeholder management skills.
- Familiarity with Conversational AI, generative AI, chatbots, or contact center technologies preferred.
- Experience with Salesforce, Amazon Connect, or API integrations is a plus.
Job Overview
Numbers & Facts
| Location | Miami, FL |
| Industry | Energy and Utilities |
| Company Size | 10,000 employees or more |
| Year Founded | 1925 |
| Website | http://www.nexteraenergy.com/ |
About Company
NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company with consolidated revenues of approximately $17.5 billion and approximately 14,300 employees in 27 states and Canada as of year-end 2015, as well as approximately 45,000 megawatts of generating capacity, which includes megawatts associated with noncontrolling interests related to NextEra Energy Partners, LP (NYSE: NEP) as of April 2016. Headquartered in Juno Beach, Fla., NextEra Energy’s principal subsidiaries are Florida Power & Light Company, which serves more than 4.8 million customer accounts in Florida and is one of the largest rate-regulated electric utilities in the United States, and NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2016 list of “World's Most Admired Companies.”
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder