Accounting, Analysis Skills, Artificial Intelligence (AI), Brokerage, Cargo/Freight, Carrier Quality, Change Management, Coaching, Communication Skills, Computer Science, Cross-Functional, Diversity, Documentation, Establish Priorities, Facebook, Information Technology & Information Systems, Leadership, Logistics, Management Strategy, Metrics, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, Organizational Skills, People Management, Presentation/Verbal Skills, Progress Reports, Project/Program Management, Quality Management, Sales Support, Strategic Planning, Systems Administration/Management, Team Player, Technical Leadership, Technical Support, Time Management, Transformation Tools, Truckload Freight, Writing Skills
IT Change Specialist - United States - 12264 - TQL
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
The TQL Technology Change Specialist will play a pivotal role in supporting organizational transformation initiatives across TQL. This role will successfully implement change management strategies and plans that maximize employee adoption, minimize resistance, and ensure sustained proficiency in new systems, technologies, and processes. Additionally, this role will partner with key stakeholders and project teams to champion a comprehensive understanding of changes, fostering a community of well-informed users and stakeholders to ensure a smooth and informed transition.
What you'll be doing:
- Develop, execute, and distribute communications related to project changes, system upgrades, and organizational updates
- Design and implement communication plans to support transformation initiatives
- Maintain and update TQL Technology change management resources, including SharePoint sites and related documentation
- Collaborate with TQL Technology project teams and the Program Management Office to communicate changes and impacts to end users
- Engage regularly with key stakeholders and leadership to stay informed on changes and ensure alignment with enterprise-wide initiatives
- Support leadership in developing and executing change strategies to promote change readiness and adoption
- Act as a coach for leadership and executives, helping them fulfill their roles as change sponsors
- Conduct change readiness assessments, stakeholder analyses, and impact analyses for change initiatives
- Monitor and report on adoption progress, resistance management, and success metrics post-implementation
What you need:
- Bachelor's degree in information technology, computer science, business or related field preferred
- Change Management certification(s) preferred
- Three years of supporting TQL Technology systems, tools, or transformation projects experience preferred
- Experience managing the people side of change using change management principles, methodologies, and tools
- Experience with organizational change efforts involving leaders, roles, responsibilities and mindsets
- Some program/project management skills; able to create and manage program artifacts with accuracy and consistency
- Excellent active listening and written and verbal communication skills with a demonstrated ability to strategize and develop innovative, compelling messaging for diverse audiences and the ability to facilitate discussions with large groups and leadership
- Strong team player with the ability to collaborate effectively with colleagues from diverse backgrounds and functional areas
- Sound judgment and the ability to make informed decisions under pressure, considering multiple variables and potential outcomes
- Proven ability to coach and influence senior leaders to be effective sponsors
- Self-starter who can consistently manage up, is well organized, can effectively execute on time with minimal guidance, and deliver quality change management artifacts
- Displays a clear growth mindset that enables you to adapt and grow
- Demonstrated proficiency in communicating complex TQL Technology concepts clearly and comprehensively
- Demonstrates proficiency with AI-enabled tools, including effective prompt development, critical evaluation of outputs and sound judgement to ensure accuracy, relevance and alignment with business objectives
- Advanced skills in PowerPoint, Excel, SharePoint, Teams and Word
- Experience working cross-functionally to achieve desired results
- Strong organizational, multi-tasking and prioritization skills in a fast-paced environment
- Ability to adapt rapidly to new developments and changing priorities
Where you'll be: 4289 Ivy Pointe Blvd., Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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