Exciting fast past career where everyday is different
Job Summary We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.
Responsibilities
Maintain computer hardware in working order
Set up customers workstations (computers, printers, routers, etc)
Install and configure software
Train customers in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems are maintained
Monitor customer networks to ensure optimum performance
Provide quick and effective assistance with information technology systems
Systems may include phone systems, camera systems and network equipment
Help customers remotely and in person with systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with other IT Support and IT management to provide customers with superior service
Inform customers about new and upgraded IT products and services
Walk customers step-by-step through problem-solving process.
Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online
Some overnight travel may be required but is not the norm
Other duties may be assigned
Qualifications
Previous experience as an IT Technician or an IT Certification is preferred
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
A drivers license is required
Numbers & Facts
Location
New Castle, PA
Job Type
Full-time
Skills
Analysis Skillsunmatched
Best Practicesunmatched
Business Growthunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Computer Networksunmatched
Computer Systemsunmatched
Computer Workstationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Driver's Licenseunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Active Directoryunmatched
Multitaskingunmatched
Network Monitoringunmatched
Network Routersunmatched
Network Securityunmatched
Network System Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Privacy Controlsunmatched
Problem Solving Skillsunmatched
Risk Analysisunmatched
Security Analysisunmatched
Software Configuration Managementunmatched
Software Installationunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Supportunmatched
Testingunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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