IT Compute Storage Engineer supports the day-to-day operation, maintenance, security, availability, and lifecycle management of the organization's server, virtualization, storage, backup, recovery, and related infrastructure platforms. The position responds to incidents, service requests, monitoring alerts, operational tasks, and approved changes while following established security, change-management, and support procedures.
The Engineer installs, configures, patches, monitors, troubleshoots, documents, and maintains physical and virtual servers, operating systems, storage platforms, data-protection systems, infrastructure appliances, and related services. The position also supports server provisioning and decommissioning, capacity and performance monitoring, backup and recovery activities, disaster recovery exercises, certificate and access-related tasks, and vendor-supported maintenance.
The role is primarily focused on reliable day-to-day operations but also participates in infrastructure upgrades, lifecycle initiatives, migrations, automation efforts, and other projects. The role is expected to identify recurring operational issues, improve documentation, recommend practical process improvements, and gradually assume greater ownership as knowledge and experience increase.
Your role and impact
Here's a glimpse of your responsibilities and the meaningful impact you'll create as the IT Compute Storage Engineer:
Production Support
- Monitor, administer, and maintain physical and virtual servers, Windows/Linux systems, virtualization, storage, file services, and backup/recovery platforms.
- Respond to incidents, service requests, alerts, changes, and operational issues in accordance with service expectations.
- Perform server provisioning, patching, upgrades, decommissioning, storage allocation, backups, restores, and routine maintenance.
- Troubleshoot hardware, operating system, virtualization, storage, backup, connectivity, performance, and availability issues.
- Execute approved changes and follow established security, change-management, and recovery procedures.
- Monitor system health, capacity, performance, logs, backups, and vendor notifications; address or escalate issues as needed.
- Participate in 24x7 on-call rotation and scheduled after-hours maintenance and recovery activities.
- Collaborate with Security, Networking, Database, Application, Service Desk, and vendor teams to resolve issues and support infrastructure operations.
Project Support
- Participate in infrastructure projects involving servers, virtualization, storage, backup, disaster recovery, operating systems, and data center technologies.
- Support upgrades, migrations, hardware refreshes, capacity expansions, and technology implementations.
- Develop implementation, testing, validation, and backout plans for assigned project work.
- Support disaster recovery exercises, testing, and documentation.
Documentation & Continuous Improvement
- Maintain technical documentation, procedures, inventories, change records, and knowledge articles.
- Identify opportunities to automate and improve recurring processes using scripting and infrastructure tools.
- Identify recurring issues, capacity concerns, and process improvements to enhance reliability and efficiency.
- Participate in knowledge sharing, cross-training, technical reviews, and mentoring of team members.
What's in it for you
- Competitive pay: Fair compensation for your hard work.
- Healthcare coverage: Comprehensive medical, dental, and vision from day one.
- Life insurance: Company-paid coverage for you and your loved ones.
- 401(k) plan: Matching contributions to help secure your financial future.
- Family support: Paid parental leave and reimbursement for adoption and surrogacy expenses.
- Work-life balance: Flexible time-off policy to recharge and pursue passions.
- Dress for your day: Express your style comfortably at work.
- Inclusion and Culture: A respectful environment that values unique contributions.
- Flexible work options: Remote, hybrid, and onsite opportunities at various locations across the U.S. for better work-life integration.
- Well-being focus: Programs to support a healthy balance between work and home life.
- Community connections: Build strong relationships through virtual and in-person interactions, with resources for your growth.