IT Computer Technician

Job Title: IT Computer Technician

Location: 5100 Tice Street Fort Myers, FL

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a versatile and technically skilled IT Computer Technician to install, maintain, troubleshoot and upgrade computer hardware, software, and peripheral equipment. Makes recommendations regarding hardware and software acquisitions. Performs general technical support functions, including assembly, configuration and maintenance of the electronics and computer equipment. Ensures that all donated electronics are processed in an efficient manner. Other related duties as assigned. Nights and weekends are a normal part of the job.

Key Responsibilities:

• Install, configure, and maintain operating systems and software.
• Assembles and configures computers, monitors, and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations.
• Assists in updating and maintaining Business Continuity and Disaster Recovery plans.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, and peripheral equipment problems; makes repairs and corrections where required.
• Performs electronic data destruction (wipe hard drive).
• Acts as a technical resource with regard to problems with equipment and data;
• Makes hardware and software acquisition recommendations including users assessment of needs and providing justification for equipment and services.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Trains diverse populations including but not limited to staff as well as program participants.
• Monitors use of supplies and equipment; notifies supervisor with needs of the department in a timely manner.
• Follow all company and department policies as well as applicable state and federal laws.
• Provides excellent customer service.
• Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc)
• Personal vehicle is required for use during working hours if the company vehicle is not available. Mileage reimbursement will apply. Must be insurable under the company's motor vehicle policy.
• Perform other duties as required or directed.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems. Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
• Windows Server environment.
• Installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
• Working knowledge of PC as well as appropriately identify computer components.
• Working knowledge of operating systems and other relevant software programs.
• Must have working knowledge of complex networking systems.
• Ability to implement and instruct users about security policies and procedures.
• Using initiative and independent judgment within established guidelines and procedures.
• Organizing own work, setting priorities and meeting critical time deadlines.
• Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.
• Ability to effectively present information in one on one and small group situations to program participants and associates.
• Ability to maintain attention to detail despite interruptions.
• Visual acuity to read printed materials and a computer screen.
• Ability to frequently lift and carry up to 40 lbs. individually, seeking assistance if more.

Qualifications:

• Bachelor's Degree in computer science or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• CompTIA A+, Network+, Security+ Certification is a plus.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement