Parrish Consulting Services, Inc is seeking a driven and professional IT Support Technician to join our team. In this role, you will provide technical support across multiple client environments, ensuring timely resolution of issues while meeting service level agreements (SLAs). This position requires strong troubleshooting skills, effective communication, and the ability to manage competing priorities in a fast-paced setting.
Responsibilities
- Respond to and resolve support tickets via phone, email, and remote management tools in accordance with SLAs
- Troubleshoot and remediate hardware, software, and network issues across diverse client environments
- Deploy, configure, and maintain endpoints, printers, and related IT equipment
- Perform user onboarding/offboarding, including account provisioning, device setup, and access management
- Support and maintain network infrastructure remotely, including basic configuration changes and troubleshooting (VLANs, routing, switching)
- Document all work performed, time, resolutions, and processes within the ticketing system and knowledge base
- Collaborate with team members to improve processes, automation, and service delivery
Requirements
- Must have a degree in an Information Technology-related discipline at an accredited technical school or college or equivalent work experience
- Strong knowledge of Windows operating systems
- Proven experience working within a ticketing system and meeting SLA-driven performance metrics
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to explain technical issues to non-technical users
- Ability to prioritize and manage multiple tickets across different clients simultaneously
Preferred Experience
- Experience with RMM and PSA tools
- Familiarity with Microsoft 365 administration and cloud environments
- Experience supporting firewalls, switches, and wireless infrastructure (Fortinet, Cisco, Netgear, etc.)
- Basic scripting or automation experience (PowerShell is a plus)
- Familiarity with Windows Server, Virtualization Platforms, and NAS technologies
What We’re Looking For
- A self-motivated technician who thrives in a fast-paced, service-driven environment
- Strong attention to detail and commitment to documentation and process consistency
- Reliable, accountable, and capable of working independently
- A team-oriented mindset with a focus on delivering excellent client service
What We Offer
- Annual salary range of $50,000–$63,000, based on experience, qualifications, and demonstrated technical skills.
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off, including vacation, sick time, and paid holidays.
- A collaborative team environment with exposure to diverse technologies
- Opportunities for advancement into specialized technical or senior roles
- Training and professional-development opportunities.