IT Coordinator I

Anchorage, Alaska

Instant Apply

1 day ago

Job Description

Building a career at Granite may be the most valuable thing you could do...

Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

General Summary

This role provides frontline IT support to employees by troubleshooting and resolving hardware, software, and network issues across offices, plants, and job sites, ensuring reliable day to day technology operations. The role also supports local network infrastructure, coordinates issue escalation when needed, and works closely with end users, business leadership, and Corporate IT to maintain efficient and productive systems.

Essential Job Accountabilities

Respond to and resolve incoming IT Service Desk requests to ensure employee technology issues are addressed promptly and service levels are met
Diagnose and resolve local network and communication issues to maintain reliable and uninterrupted business operations
Support the maintenance and administration of the local Active Directory OU, network applications, servers, file shares, and network services in accordance with company policies to ensure secure and standardized IT operations
Assist developing and maintaining business unit IT documentation to promote consistent standards, procedures, and knowledge sharing across locations
Assist coordinating the acquisition, installation, configuration, and maintenance of iPads, PC's, and networking equipment to ensure compliance with corporate standards, best practices, and management directives
Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and effective asset management
Track and document complete lifecycle of IT assets, including acquiring, issuing and disposal
Support the design, installation, and maintenance of IT resources for acquisitions, large projects, and joint ventures to ensure alignment with corporate standards and integration requirements
Travel to job sites to assist site configuration, setup and problem resolution
Virtually assist users with resolving requests and technical issues
Support business applications and systems to ensure adherence to best practices and corporate IT standards
Troubleshoot and resolve PC hardware and software issues to minimize employee downtime and meet service level agreement (SLA) requirements
Assist Business Unit management to assess future IT needs, budgets, forecasts, licensing, and asset strategies to support enterprise initiatives and alignment with company goals
Maintain ongoing communication with the IT Manager and local Business Manager to ensure effective issue resolution, prioritization, and alignment of IT services with business needs

Education

Associates degree or equivalent combination of education, training, experience and/or certifications
CompTIA A+ certification or equivalent demonstrated training/experience
Microsoft Role-Based Certification (Single-Exam) preferred
CompTIA Network+ certification preferred

Work Experience

Minimum of 3 years of relevant experience providing network and PC support in a multi-site business environment
Familiarity with cost accounting, budgeting, and forecasting

Knowledge, Skills, and Abilities

Knowledge of professional IT support principles with the ability to apply company policies, procedures, and standards to resolve routine to moderately complex issues
Ability to analyze and address problems of moderate to advanced scope by evaluating data, system behavior, and multiple contributing factors, exercising judgment within established practices
Ability to work independently on routine tasks with minimal supervision and to complete new assignments with general direction
Advanced knowledge of Microsoft Windows desktop operating systems
Working knowledge of Microsoft Windows Server operating systems and Microsoft Active Directory
Working knowledge of Microsoft Office applications to effectively support end users
Working knowledge of server hardware, workstation technologies, and storage solutions across common manufacturers
Basic knowledge of networking technologies, including routers, switches, access points, and related equipment from vendors such as Cisco, Palo Alto, and Fortinet
Basic knowledge or familiarity with Unified Communications technologies
Ability to clearly explain technical concepts and so

Numbers & Facts

Location

Anchorage, Alaska

Skills

Apple iPadunmatched
Asset Managementunmatched
Best Practicesunmatched
Budgetingunmatched
Business Developmentunmatched
Business Operationsunmatched
Business Solutionsunmatched
Cisco Network Systemsunmatched
CompTIA Network+unmatched
Computer Maintenanceunmatched
Corporate Complianceunmatched
Corporate Policiesunmatched
Cost Accountingunmatched
Cost Controlunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Documentationunmatched
Establish Prioritiesunmatched
Forecastingunmatched
Help Deskunmatched
Identify Issuesunmatched
Inventory Managementunmatched
Leadershipunmatched
Licensingunmatched
Maintain Complianceunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows Serverunmatched
Needs Assessmentunmatched
Network Administration/Managementunmatched
Network Routersunmatched
Network Supportunmatched
Network Switchingunmatched
Network System Hardwareunmatched
Organizational Skillsunmatched
PC Softwareunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Server Hardwareunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Licensesunmatched
Technical Operationsunmatched
Technical Supportunmatched
Unified Communicationsunmatched
Willing to Travelunmatched
Workplace Issuesunmatched
Workstation Hardwareunmatched

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