IT Coordinator Vitakraft Sun Seed Inc. Support the technology that keeps our manufacturing operation running. This hands-on position helps employees resolve technology issues, maintains office and production equipment, and improves the systems and information used across the business. Reports to the Senior Systems Administrator. The IT Coordinator works closely with the Senior Systems Administrator, U.S. department leaders, technology vendors, and the parent company’s international IT group in Germany to deliver reliable support and follow company IT standards. Technology and user support - Manage support tickets, prioritize issues by safety and business impact, communicate progress, and document resolutions.
- Troubleshoot and maintain desktops, laptops, mobile devices, printers, barcode scanners, production PCs, and label printers.
- Support wired and wireless connectivity, remote employee access, and telecommunications; escalate complex infrastructure issues to the appropriate IT team.
- Coordinate approved installations, updates, equipment replacements, and preventive maintenance. Maintain equipment inventories and coordinate IT supply purchases.
- Support employee onboarding and offboarding through approved account, access, and equipment procedures.
Business systems and improvement - Provide first-line SAP support for users, EDI issues, data maintenance, and reporting; coordinate complex issues with system owners and specialists.
- Assist with new item setup and related business data activities in partnership with the responsible departments.
- Develop and improve reports and approved process automation. Help test and implement business systems and technology changes.
- Maintain practical technical documentation, procedures, and user guides; train employees on company systems and IT best practices.
International IT collaboration - Serve as a local coordination point for the German IT group, sharing U.S. support needs, operational requirements, project status, and incident information.
- Work with the Senior Systems Administrator and German IT group on approved security controls, access requirements, system changes, and technology rollouts.
- Participate in scheduled meetings and coordinated maintenance activities across time zones; document decisions, responsibilities, and follow-up actions.
- Escalate security concerns and significant outages promptly. Follow established approval and change procedures when implementing local changes.
Required qualifications - High school diploma or equivalent, with relevant technical education, training, or practical experience.
- Working knowledge of computer hardware, operating systems, common business applications, printers, and basic networking.
- Ability to troubleshoot methodically, document work accurately, prioritize competing requests, and recognize when specialist support is needed.
- Clear written and verbal communication, professional customer service, and the ability to work with technical and nontechnical colleagues across departments and countries.
- Sound judgment when handling confidential information, user access, and company technology.
Preferred qualifications - Associate’s degree or higher in information technology, computer science, information systems, or a related field.
- Relevant experience in IT support, systems support, or a manufacturing environment. Recent graduates with hands-on coursework, internships, or relevant certifications are encouraged to apply.
- Experience with SAP or another enterprise resource planning system, EDI, reporting, or process automation.
- CompTIA A+, Network+, Microsoft, Cisco, or comparable certifications.
- Experience coordinating with an international IT team.
Work environment and safety The role supports employees in office, warehouse, and manufacturing areas, as well as remote users. Work includes installing and maintaining technology equipment throughout the facility. Follow company safety procedures, required personal protective equipment practices, Good Manufacturing Practices, and applicable Safe Quality Food requirements. Coordinate work with Operations, Maintenance, Human Resources, Customer Service, Warehouse, and Production. Participate in assigned improvement projects and perform related duties that support business needs. Start Rate: $27 - $31 Hour About the position This description outlines the principal responsibilities of the position. Duties may evolve as business and technology needs change.
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