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IT Customer Support Journeyman

AHU Technologies

Washington, District of Columbia

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JOB DETAILS
SKILLS
Administrative Skills, Adobe Product Family, Apple iPad, Apple iPhone, Asset Management, Cisco Network Systems, Communication Skills, Computer Maintenance, Computer Systems, Configuration Management, Copying Machines, Cost Control, Data Warehousing Applications, Desktop Administration, Desktop PC, Document Scanners, ERP (Enterprise Resource Planning), Enterprise Applications, Entertainment and Media, Entrepreneurship, Environmental Issues, Government, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Internet Application, Inventory Management, Keyboards, Laptop PC, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Office Equipment, Operating Systems, Peripheral Hardware, Printers, Printing, Problem Solving Skills, Regulations, Reporting Skills, Resolve Customer Issues, Security Compliance, Security Software, Software Administration, Software Installation, Software Patches, Support Documentation, Sustainability, Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing, Telecommunications, Telephone Skills, Time Management, WebEx, Wireless Communications
LOCATION
Washington, District of Columbia
POSTED
12 days ago
Job Description: 

Short Description:

Seeking an IT Customer Support professional to provide technical assistance to the Client staff, supporting computer systems within a Windows-based environment.

Complete Description: 

Employment Type: Contract w2/1099/C2C

The Client is the leading authority on energy and environmental issues affecting the District of Columbia. Using a combination of regulations, outreach, education, and incentives, our agency administers programs and services to fulfill our mission. We work collaboratively with other government agencies, residents, businesses, and institutions to promote environmentally responsible behavior that will lead to a more sustainable urban environment.

Responsibilities

  1. Provides technical assistance to computer system users in a Windows-based environment.
  2. Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  3. Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  4. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  5. Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  6. Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  7. Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  8. Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  9. Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  10. Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  11. Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  12. Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  13. Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  14. Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  15. Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  16. Communicates clearly and effectively with end users and IT team members.
  17. Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  18. Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  19. Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  20. Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.
Bachelor's degree or equivalent experience

Skills Matrix 

·       6-10 yrs. providing technical support to computer system users by telephone, email, etc.

·       6-10 yrs. maintaining personal computers, systems and printers

·       6-10 yrs. installing and troubleshooting computer operating systems and software

·       Bachelor’s degree in IT or related field or equivalent experience

 
Compensation: $21.00 - $24.00 per hour




About the Company

A

AHU Technologies

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