Job Description
This role will be reporting to Sr. Supervisor Service Delivery East Coast End-User Support team. 10% or less travel may be required.
Role will be responsible for IT critical site support, located in Lancaster, PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1.
KEY RESPONSIBILITIES
- AZURE/Active Directory; add new systems to the network; unlock/reset user account password
- Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
- Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer
- VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
- Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
- Provision/Deployments; Provision user workstations using Dell LTP documented process, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP.
- Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary
- Virus/spam protection High Proficiencies
- Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers.
- Corporate Mobile Device management experience, mobile device troubleshooting
- Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time.
- Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset
- Management to support DFARS, CMMC certifications and controls.
- Improve and maintain 6S in your area; make suggestions for improvements.
- Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving
YOU MUST HAVE
- Bachelor degree in Information Technology or 5 years of experience
- A+ Certification and knowledge of PC Architecture
- 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port)
- 5 Years supporting and deploying (voice over internet protocol (VOIP) solutions (Teams, ZOOM Phone, RingCentral, etc)
- 5 Years Mobile Device Management, (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T)
- 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT)
WE VALUE
- Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration
- Advanced knowledge of MS Office Suite
- Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports
- Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment
- Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work regularly with customers face-to-face, phone or e-mail
BENEFITS OF WORKING FOR HONEYWELL AEROSPACE
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell Aerospace employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 10/07/2026.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT US
Join a company that''s reintroducing itself to the aviation community we''ve helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we''re launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.
Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world''s aircraft, your work here has reach that''s rare to find anywhere else.
Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we''re shaping what comes next.
Every horizon. Every mission. Every day.
Numbers & Facts
| Location | Lancaster, PA |
| Industry | Travel, Transportation and Tourism |
| Company Size | 10,000 employees or more |
| Year Founded | 1914 |
| Website | http://aerospace.honeywell.com/ |
About Company
Honeywell Aerospace innovates and integrates thousands of products and services to advance and easily deliver safe, efficient, productive and comfortable experiences worldwide.
Our History
Our History
The first autopilot in 1914, Charles Lindbergh’s first successful solo flight across the Atlantic in 1927, Amelia Earhart’s landmark flight in 1932, and the world’s first sonic boom in 1947, were all made possible because of aviation technology developed by Honeywell and its legacy companies.
During World War II, the groundbreaking cabin pressurization system developed by Garrett, Honeywell’s integrated C-1 autopilot, and the Norden bombsight made high-altitude bombing first feasible. Sperry instruments and navigation gear, Bendix electronics, carburetors, wheels, and brakes, and Grimes lighting systems were widely used on World War II aircraft. These innovations were later implemented successfully in civilian aircraft, helping the post-war boom in passenger travel.
In the 1950’s, Honeywell Aerospace and its legacy companies changed the face of flying with the development of the first gas-turbine engines and the ring laser gyroscope, which dramatically changed guidance and navigation forever. Sperry brought computer technology to the cockpit with electronic flight instrument systems, flight management systems and other digital technology, and Bendix introduced the first commercial weather radar system.Today, Honeywell Aerospace continues to innovate in the frontier of flight safety with traffic alert and collision avoidance technologies, the AlliedSignal Enhanced Ground Proximity Warning System, and systems that help pilots avoid severe weather and hazards such as lightning and wind shear. We at Honeywell Aerospace are proud of our contributions to aviation history, but we’re just as proud of the history we’re making today.
We have created the state-of-the-art integrated Aircraft Environment Surveillance System for the Airbus A380, and our advanced flight management, power distribution, pneumatic, and landing systems will help A380 operators reach new heights of performance and efficiency.
We are a leading supplier of products and systems for Boeing commercial airplanes, and our integrated avionics system for the Boeing 777 sets a new technology and reliability standard. Today, we are part of the team working to define technology concepts for the next Boeing airplane, the super-efficient 777.
The general, experimental, and light business aviation industries also turn to our respected Bendix/King range of communication and navigation avionics, weather radars, flight controls, flight information services, and other products and services that help make flying safer, more affordable, and more enjoyable.
Honeywell Aerospace continues to work to improve the capabilities of military forces, developing systems that power unmanned vehicles, avionics for jet fighters, weapon sensors for precision targeting, and upgrades that extend the lives of proven aircraft and vehicles. We’re part of the Lockheed Martin team working on the Joint Strike Fighter program, and we’re proposing a wide range of systems for the Army’s Future Combat System.
For more than 40 years, Honeywell technology has helped with the exploration and creation of opportunities in space. Our products have been integral to Neil Armstrong’s first step on the moon, and to every manned mission to space since. Today, the Space Shuttle is equipped with Honeywell’s Multifunction Electronic Display Subsystem, and we’re reaching into the future of space technology, with our work for the anticipated shuttle successor, the Orbital Space Plane, the International Space Station, and our contributions toward creating a permanent orbiting scientific laboratory and workspace.
As powered flight begins its second century, Honeywell Aerospace continues to make history with leading technology, reliable products and systems, superior service, and dedicated employees. The contributions of Honeywell, its legacy companies, and five generations of employees, have advanced the science of aviation to make flying the world’s safest form of transportation, while helping to protect our nation and explore the universe. We look forward to continuing our long tradition of developing and delivering innovative aviation systems that meet the current, and anticipate the future, needs of the customer.
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