IT Desktop Support, CSI

IT Desktop Support

Reports To: IT Manager

Direct Reports: None

Location: Pasadena, TX (Onsite)

ABOUT CSI

Control Solutions Inc. is a mid-sized, US-based specialty chemical manufacturer with a long-standing tradition of providing effective and economical solutions to our customers in the Pest Control, T&O, Consumer Products and Professional Animal Health Care markets.

CSI is one of the fastest growing companies in the industry, and we are a subsidiary of ADAMA within the Consumer & Professional (C&P) Business Units, the 5th largest Agricultural Chemical company in the world! This thriving partnership enables us to not only offer the largest selection of products, but also to introduce innovative, differentiated products with combination chemistry and our exclusive access to the broadest array of active ingredients in the industry!

Job Summary

Reporting to the IT Manager, in this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Supporting on-site in our Pasadena location, you will be responsible for administration and internal support of the Company's PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Duties and Responsibilities

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Utilize and maintain helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Company phone system & cell phone support
• Performs other related duties as assigned
• Experience with Microsoft SQL Server.
• Refining and automating regular processes, tracking issues, and documenting changes.
• Performing scheduled maintenance and supporting release deployment activities after hours.

Qualifications

• Bachelor's Degree in Information Systems, Business, Communications or related field
• 5 years of Desktop support or related experience
• Microsoft Office 365 experience
• Experience with Active Directory
• Must be able to lift up to 15 pounds at times
• Excellent communication skills including active listening
• Excellent interpersonal and customer service skills

Preferred Skills (not required):

• Dynamics GP Administration and Application support.
• Provide support for Cavallo SalesPad Desktop / SPS EDI / workflow
• SQL database maintenance and report writing
• Cisco Networking
• SOX Audit Compliance

CSI is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status