Job Description
Onsite position.
Pay: $31/hour
Duration:3 months with extensions based on performance
Overview:
The role will provide basic, on-site Level 1 IT support. This includes helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and helping them log in for the first time.
Provides quality customer support to end users.
Provides technical support for personal computers and peripherals. Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc.
Connects personal computers and to existing data networks.
Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
Maintains trouble logs, including wireless, VPN, and Hotspot connections.
Instructs users in the basic usage of personal computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.
Qualifications:
High School Diploma required.
College education or relevant IT certifications preferred
1+ year of IT Support/Desktop Support/Help Desk experience required (open to less experience with relevant IT college education)
Experience with troubleshooting hardware, software, network, and related technical issues.
Familiarity with ticketing systems preferred.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
Pay: $31/hour
Duration:3 months with extensions based on performance
Overview:
The role will provide basic, on-site Level 1 IT support. This includes helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and helping them log in for the first time.
Provides quality customer support to end users.
Provides technical support for personal computers and peripherals. Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc.
Connects personal computers and to existing data networks.
Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
Maintains trouble logs, including wireless, VPN, and Hotspot connections.
Instructs users in the basic usage of personal computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.
Qualifications:
High School Diploma required.
College education or relevant IT certifications preferred
1+ year of IT Support/Desktop Support/Help Desk experience required (open to less experience with relevant IT college education)
Experience with troubleshooting hardware, software, network, and related technical issues.
Familiarity with ticketing systems preferred.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
Numbers & Facts
| Location | Reno, NV |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
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