SCOPE OF WORK

The IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.

POSITION REQUIREMENTS

• Uses Gaylor Performance Values as tools to fulfill all job responsibilities
• Possesses an outgoing, amiable personality, and desire to help others
• Effective communication skills, both verbal and written
• Knowledgeable in the Windows desktop environment
• Maintains confidentiality of all Company information
• Excellent time management skills and ability to multitask

RESPONSIBILITIES

• Maintains appropriate records, files, and documentation
• Responds to support requests and takes necessary steps to resolve problems
• Documents support issues and solutions
• Remote problem-solving through use of remote connection tools
• Diagnoses Windows and PC hardware issues
• Laptop, tablet, cell phone configurations and deployments
• Basic troubleshooting of LAN and connectivity issues
• Performs data migrations and assists in data restorations on local devices

WORKING CONDITIONS

• Must be able to work scheduled hours as well as overtime, as required, on short notice
• Must be able to remain calm in times of heightened emotional situations
• Must work well with others as a member of a team to complete tasks

PHYSICAL REQUIREMENTS

• Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when required
• Repetitive use of arms, hands, and fingers
• Possess good vision/hearing (normal or corrected)
• Ability to work while sitting or standing for long periods
• Must be able to lift up to 20 pounds at times

EDUCATION

• CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE

• Previous desktop support or IT helpdesk experience preferred