IT Director-Policy Modernization Technology

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking an IT Director to serve as a Solution Leader for the Policy Modernization team. Policy Modernization is P&C's most significant business transformation investment, expected to yield substantial benefits through updated systems, reimagined products, and streamlined processes. You will play a vital role in shaping technical architecture, confirming its alignment with established standards, building the roadmap, leading the execution of the same and supervising the daily software development activities of various internal and external Agile teams. You will act as the primary point of contact for escalating risks and issues identified by development teams. By leveraging your technical expertise over the Policy Mod Tech stack, coupled with a thorough knowledge of Agile methodologies and a collaborative spirit, you will work alongside stakeholders, subject matter experts, and the development team to encourage innovation and ensure the successful execution of this program.

Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based out of San Antonio; TX or Plano; TX. Relocation assistance is available for this position.

What you'll do:

• Architecting the Future: Lead the Solution Layer - This role is Accountable for leading the Planning, Pre-Inception readiness, Inception, Building the Roadmap for the Launch and Release, Execution of the plan leading to a successful implementation.

• Leading Technology and Innovation: The role is also accountable for the overall Technology solution function, i.e., the Tech stack that includes (but not limited to) GW PolicyCenter and Earnix interfacing with multiple dependent internal and external integrations and applications.

• Engineering Excellence: Lead and develop a high-performing engineering team responsible for production ownership and delivery across a portfolio of Policy Modernization applications, including Guidewire xCenter integrations, Core Customer data platforms, partner-facing systems, and shared P&C engineering utilities.

• Ensure operational stability and availability of critical P&C technology systems by applying strong change and incident management practices.

• Develop and maintain metrics (KPIs, SLAs, KRIs) that reflect the health, pace, and quality of technology delivery for assigned capabilities.

• Create and execute a multi-year technology strategy for the assigned portfolio, with clear milestones, deliverables, and realization targets.

• Build trusted relationships with IT and business leaders across the P&C organization by understanding business needs, acting as a strategic advisor, and ensuring cost-effective delivery.

• Communicate complex technical decisions clearly to both technical and non-technical audiences, including senior and executive leaders.

• Oversee departmental budgets, forecasts, vendor relationships, service agreements, and distributed team resources.

• Identify and manage technology risks in accordance with enterprise risk and compliance policies.

• Stay current on industry trends in cloud, integration, and P&C insurance technology to ensure the team's environment can evolve at pace with the business.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8+ years of experience in technology functions in software engineering, application development, or infrastructure

• 3+ years of direct leadership or management experience leading IT professionals

• Experience developing or integrating applications within a Guidewire ecosystem (e.g., PolicyCenter, ClaimsCenter, Contact Manager)

• Experience with event-driven architecture and Kafka messaging

• Experience with AWS Platform (EKS and Lambda-based applications)

• Demonstrated ability to manage a broad portfolio of production applications in a complex enterprise environment

• Experience overseeing the full technology lifecycle — requirements, design, build, test, deploy, and support

• Strong financial acumen: budgeting, forecasting, and cost benefit analysis

• Proven ability to explain complex technical decisions to technical and non-technical audiences at all organizational levels

• Experience managing third-party vendors, staff augmentation, and distributed development teams

• Ability to influence decisions and drive organizational change at both the team and executive level.

What sets you apart:

• Experience with complex and fast paced large scale transformations that spans across Business and Technology, in P&C Insurance.

• Experience with large-scale mainframe system migrations to modern cloud-based SaaS platforms.

• Experience working with matrix organizations, leading teams across multiple locations utilizing the SAFe framework.

Compensation range: The salary range for this position is: $143,320- $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.