NewManager, Claims Operations - Property Claims Express USAAManager, Claims Operations - Property Claims ExpressChesapeake, VA$103,450–$186,210 / yearAs a dedicated Manager, Claims Operations for Property Claims Express , you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
Physical Damage Specialist - Field USAAPhysical Damage Specialist - FieldChesapeake, VA$77,120–$147,390 / yearAs a dedicated Field Physical Damage Specialist, you will work within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Assists with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
NewClaims Auto Adjuster - Non Injury USAAClaims Auto Adjuster - Non InjuryPhoenix, AZ$51,370–$86,680 / yearSupports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
NewSenior Auto Appraiser – Field for Colorado Springs, CO USAASenior Auto Appraiser – Field for Colorado Springs, COColorado Springs, CO$65,550–$117,990 / yearWithin defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3. Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
Property Reinspector, Senior- (Field) USAAProperty Reinspector, Senior- (Field)Colorado Springs, CO$93,770–$168,790 / yearAs a dedicated Quality Property Reinspector Senior , within defined guidelines and framework, ensures a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Acts as team subject matter expert on Quality Auto reporting through gathering data and drafting monthly reports and audit summaries and conducts monthly reviews of reinspector work product and report results to Quality leadership.
NewPhysical Damage Specialist - Field USAAPhysical Damage Specialist - FieldChesapeake, VA$77,120–$147,390 / yearAs a dedicated Field Physical Damage Specialist, you will work within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Assists with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
NewInjury Claims Examiner (Central to West Region) USAAInjury Claims Examiner (Central to West Region)Colorado Springs, CO$85,040–$162,550 / yearAs a dedicated Injury Claims Examiner (Central to West regions), you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM , and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
NewClaims Auto Adjuster - Non Injury USAAClaims Auto Adjuster - Non InjuryColorado Springs, CO$52,960–$89,370 / yearSupports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
NewSenior Inside Property Claim Adjuster USAASenior Inside Property Claim AdjusterColorado Springs, CO$63,590–$121,530 / yearProactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
NewManager, Claims Operations (Auto Non Injury Complex) USAAManager, Claims Operations (Auto Non Injury Complex)Colorado Springs, CO$103,450–$197,730 / yearAs a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
NewInjury Claims Examiner (East Region) USAAInjury Claims Examiner (East Region)Chesapeake, VARemote$85,040–$162,550 / yearAs a dedicated Injury Claims Examiner (East Region), you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM , and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
NewProperty Claims Adjuster Specialist - Desk USAAProperty Claims Adjuster Specialist - DeskColorado Springs, CORemote$69,920–$133,620 / yearProactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
NewInjury Claims Adjuster USAAInjury Claims AdjusterColorado Springs, CO$57,970–$103,870 / yearAs a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
NewClaims Auto Adjuster - Non Injury USAAClaims Auto Adjuster - Non InjuryPhoenix, AZ$51,370–$86,680 / yearSupports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
NewActuary Lead USAAActuary LeadColorado Springs, CO$164,780–$314,960 / yearApply deep and broad actuarial knowledge to identify, define, and design solutions to complex problems with ambiguous requirements (e.g., end-to-end design of rate level indications process for a new product; independently shapes and transforms all aspects of machine learning and AI for a product: (data selection, model selection, stakeholder communications, performance monitoring, etc.); independently run catastrophe models for advanced ad-hoc analyses; provides guidance and training to peers for running and validating the catastrophe models; enhances current methodologies to tailor catastrophe model results to better represent USAA's risk; designs and performs broad and complex actuarial analyses that produces actionable insights for company-level decision-making designs reserving methodology and technical platform for new product. The ideal candidate combines catastrophe risk expertise, actuarial rigor, innovation, business partnership and communication, and executive influence to help ensure that growth occurs in a way that is sustainable, profitable, and aligned with USAA's risk appetite, while also keeping USAA’s mission to be the provider of choice for the military community in focus throughout this work.
NewSenior Claims Auto Adjuster - Non Injury (Sign-On Bonus) USAASenior Claims Auto Adjuster - Non Injury (Sign-On Bonus)Phoenix, AZ$54,550–$92,060 / yearDispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits. Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
NewManager, Claims Operations - Auto Claims USAAManager, Claims Operations - Auto ClaimsColorado Springs, CO$106,650–$191,970 / yearManages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
NewManager, Claims Operations - Auto USAAManager, Claims Operations - AutoChesapeake, VA$103,450–$197,730 / yearAs a dedicated Auto Claims Operations Manager, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
NewActuarial Analyst II (Intermediate) – Forecasting Analytics USAAActuarial Analyst II (Intermediate) – Forecasting AnalyticsColorado Springs, CO$77,120–$138,810 / yearIndependently applies actuarial methodologies to complete structured projects (e.g., Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale). Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems.
NewManager, Claims Operations (Auto Non Injury Complex) USAAManager, Claims Operations (Auto Non Injury Complex)Colorado Springs, CO$103,450–$197,730 / yearAs a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.