Title: IT Client Technologies Technician – Intermediate / Help Desk Support & Automation Specialist
Location: Columbia, SC; fully onsite. Candidates must currently reside in South Carolina. Relocation is not permitted.
Educational Qualification: Bachelor’s degree or equivalent relevant experience. Candidates with a high school diploma require 4 additional years of relevant experience; candidates with an associate’s degree require 2 additional years.
Position Type: Contract – 6 months, with possible extension.
Must Have Skills
- 10+ years of experience using ticketing software; any platform is acceptable.
- 10+ years of IT troubleshooting, help desk, and/or technical support experience.
- Experience troubleshooting network, endpoint, and user access issues.
- Ability to document procedures, workflows, and operational knowledge.
- Ability to complete required background screening, including a criminal history check, 5-panel drug screening, and credit report.
Desired Skills
- Experience with PowerShell, Power Automate, or Microsoft Power Platform.
- Experience developing AI-enabled workflows or other automation solutions.
- Endpoint management experience.
- Microsoft Intune experience.
- Microsoft MD-102 certification.
Job Responsibilities
- Provide first-line technical support for SCDJJ staff in education, medical, and facility operations.
- Serve as the initial contact for help desk requests and participate in rotating call queue coverage.
- Troubleshoot and resolve network, endpoint, and user access issues.
- Perform password resets and assist users with common technical problems.
- Record, track, and resolve support requests using a ticketing system.
- Collaborate with the Help Desk Manager to capture existing processes and operational knowledge.
- Create and maintain standard operating procedures, workflows, and support documentation.
- Support staff cross-training and improve consistency across help desk operations.
- Identify opportunities to automate recurring tasks and improve support efficiency.
- Assist with endpoint management as needed.
- Work onsite in a single building within a secure juvenile correctional facility; no travel or overnight work is required.
- Participate in a virtual first-round interview followed by an onsite second-round interview.