IT Engineer - Japanese Bilingual

Job Description

1. Title of Job

Engineer, Professional Services

2. Description of Overall Responsibilities

• Conducts security assessments for primary customers of IIJ America, and designs security systems and processes.

• Builds, maintains, and upgrades security technology, such as log analysis, endpoint security, network security and so on, for the safe use of computer networks and the transmission and retrieval of information.

• Plans, coordinates, and implements the sales of new products and services in areas such as cyber security with Sales & Marketing Departments

• Performs installation and troubleshooting at site. (Required business trip.)

• Composes and issue work records and project records of installation and configuration for each customer.

• Reports the status of each project and troubleshooting progress to your team/project leader.

• Reports and archive actual solutions and countermeasures of troubleshooting for future reference.

• Controls project management for both pre-sales and post-sales.

• Controls projects, vendors and subcontractors for delivery and completion of projects on time.

• Performs product research and market trend analysis as requested by your team leader and verifies new technologies.

• Prepares written presentations, proposal and/or reports as requested by your team leader and performs presentation to customers.

• Prepares operations and procedures manuals in operating more efficiently and effectively.
  

< Technical Qualifications >
Maintain the following latest standards of technologies to provide appropriate IT and Security solutions to meet the customer's requirement.

Must be native level in Japanese, Fluent in English.

• Microsoft, Citirx, VMware and other major software vendor's product.

• Cisco, Fortinet, Palo Alto and other major network vendor's devices.

• Unix/Linux, Windows server operation and maintenance.

• Security software and solutions for servers and PCs.

• Security Tools such as SASE, EDR, Vulnerability check and so on.

• Local and Wide Area Network technologies.

• Virtualization and storage technologies.

• Managed Service Provider (MSP), Managed Security Service Provider (MSSP) Operation

• Secure configuration guidelines such as CIS Benchmark, etc.

3. Reporting

This position reports to Manager, department of Professional Services. Others will be designated by President & CEO if necessary.