IT Engineer

1. Title of Job

Engineer, Professional Services

2. Description of Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.

• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.

• Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.

• Provide supports of server, PC, network, telephony hardware, and software administration to customers.

• Perform installation and troubleshooting at site. (Required business trip.)

• Compose and issues work records and project records of installation and configuration for each customer.

• Report and archive actual solution and countermeasure of troubleshooting for future reference.

• Report the status of each project and troubleshooting progress to your team/project leader.

• Perform product research and market trend analysis as requested by your team leader.

• Draft proposal and/or quotation for customers as requested by your team leader.

• Control projects, vendors and sub-contractors for delivery and completion of projects on time.

Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer's requirement.Must be native level in Japanese, Fluent in English.

• Microsoft, Citirx, VMware and other major software vendor's product.

• Cisco, Fortinet, Palo Alto and other major network vendor's devices.

• Unix/Linux, Windows server operation and maintenance.

• Security software and solutions for servers and PCs.

• Local and Wide Area Network technologies.

• Virtualization and storage technologies.

3. Reporting

This position reports to Manager, department of Professional Services. Others will be designated by President & CEO if necessary.