IT eSystem Analyst II / Training Coordinator

Troy University Employment Site | IT eSystem Analyst II / Training Coordinator

Skip to Main Content

• Home
• Search Jobs
• Log In /Create Account
• Help
• Frequently Asked Questions

IT eSystem Analyst II / Training Coordinator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Posting Number SF2614P Position Title IT eSystem Analyst II / Training Coordinator Position Type Professional/Salaried Department Information Technology - Troy Division Finance and Administration Campus Troy Work Status Full-Time (FT) Temporary No Location Troy - T01 Job Summary

The IT eSystems Analyst II/Training Coordinator is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar solutions, helpdesk CRM systems, and digital signature technologies; and serving as a technical resource for both end users and departmental leadership. This role is also responsible for analyzing organizational training needs, coordinating an effective training schedule.

Additional duties include creating reporting dashboards and metrics to measure needs and outcomes; developing and maintaining ongoing education and reference materials; consulting with supervisor to align with operational needs; and continuously evaluating and updating training procedures.

Minimum Qualifications

1. Bachelor's degree in a related field OR a minimum of three years of related experience

2. Ability to display a positive attitude, teamwork, and timeliness

Preferred Qualifications Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No Work Hours

8am - 5pm

Monday through Friday

Evenings and weekends occasionally required for projects, events, or emergencies

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility? No Posting Date 10/27/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants Quick Link https://www.troyuniversityjobs.com/postings/48799

Reference Letters

Reference Letters

Solicit References Through the System? No Last Day a Reference Provider Can Submit Reference Applicant Special Instructions

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• Troy University employment website (www.troyuniversityjobs.com)

• Chronicle of Higher Education

• Higher Ed Jobs

• Social Media website

• Indeed

• Other employment website (please specify below)

• Employee Referral (please specify below)

• Local newspaper (please specify below)

• Professional journal (please specify below)

• Other source (please specify below)

• Please specify:

(Open Ended Question)

• • Regarding your current employment status, please select one of the following:

• Not a current Troy University employee

• Current part-time Troy employee (including adjunct faculty)

• Current full-time Troy employee - initial appraisal period complete

• Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)

• • Do you have a Bachelors degree in a related field, OR a minimum of three years of related work experience?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Letter of Reference 1
• Other Document
• Unofficial Transcript 1
• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and Affirmative Action employer.
• Troy University participates in eVerify.

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

.

Any data not saved will be lost.

Click OK to keep your session active.