IT Facilities Support Supervisor

Overview:

We are seeking an experienced, highly organized IT Telecom Infrastructure Supervisor to oversee the coordination, planning, and execution of technology infrastructure projects across all EB sites. This role serves as a critical interface between IT, Facilities, Network Engineering, and the end‑user community, ensuring smooth communication, alignment of requirements, and successful delivery of complex network and telecom initiatives.

 

Key Responsibilities:

• Act as the primary liaison between IT and Facilities for project planning related to network, structured cabling, and telecom infrastructure.
• Collaborate with the Network Engineering team, providing Facilities sourced requirements, project status, and site specific details to support architectural and technical design.
• Engage with business users to gather and document project requirements, ensuring alignment with technical capabilities and project constraints.
• Own the full lifecycle management of all WAN circuits, including vendor communication, performance monitoring, troubleshooting escalation, and renewal/upgrade planning.
• Serve as the main point of contact for all telecom service providers; track assets, changes, and issue resolution.
• Oversee and maintain the physical telecom infrastructure across all EB locations, including MDF/IDF spaces, racks, cabling, and related equipment.
• Coordinate infrastructure readiness for new construction, renovations, and technology refresh projects.
• Ensure compliance with IT standards, security policies, and documentation requirements.
• Provide supervision, guidance, and workload management to assigned technical staff or contractors.
• Develop and maintain accurate records, diagrams, inventories, and process documentation.
  

Qualifications:

Required:

• High School Diploma or Equivalent
• 5+ years of experience in IT infrastructure, telecom, or network operations, including project coordinations

Preferred:

• Experience working with and managing service providers and circuit vendors.

Skills:

• Comfortable working at the intersection of IT and Facilities.
• Proactive problem solver who anticipates infrastructure needs.
• Able to manage multiple concurrent projects and vendor relationships.
• Highly collaborative, with a focus on delivering stable, scalable infrastructure for end users.
• Proven experience coordinating technical projects across multiple sites.
• Ability to read/interpret architectural drawings, wiring schematics, and infrastructure plans (preferred).
• Strong organizational skills and attention to detail.
• Strong understanding of structured cabling standards, and telecom systems.
• Excellent communication and interpersonal skills, with the ability to translate between technical, facilities, and business stakeholders.

Physical Qualifications: Climbing, Light Lifting