IT Field Service Support Technician, IT Operations

The IT Field Service Support Technician, ensures smooth and consistent sustaining of IT systems and operations of Tesla Retail side of the house which includes sales locations, service centers and collision centers in North America, Canada and Mexico. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously. The candidate is expected to be based in the greater Los Angeles area and may require frequent travel to Tesla's Retail sites throughout southern California and North America.

• Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites
• Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team
• Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
• Participate in monitoring remote systems, networks, telephony, and operational support systems
• Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits
• Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
• Develop and maintain relationships with vendors and contractors
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Bachelor's Degree in Computer Science, Networking, Information Systems, or equivalent training/experience
• Minimum of five years experience working on a desktop, infrastructure or network support team
• Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization
• Ability to travel quickly and frequently as needed
• Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting
• Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
• Experience with the following: SCCM, MDM, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens and digital displays
• PowerShell or Python experience is a plus
• Certifications such as JNCIA, MCSE, or CCNA are a plus

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation

$83,600 - $159,600/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.