IT Field Service Technician

Location: Cincinnati, OH
Department: Information Technology
W2
FLSA Status: Non-Exempt

Reports to the IT Manager / Field Operations Lead

Position Summary

The IT Field Service Technician is responsible for delivering on-site technical support across a broad range of IT infrastructure disciplines in the Greater Cincinnati, OH area. This role serves as the primary hands-on resource for break-fix support, structured and low/high voltage cabling, network infrastructure deployment, and technical project coordination. The ideal candidate is a self-starter who thrives in dynamic field environments and can manage multiple priorities with minimal supervision.

Key Responsibilities

Break-Fix & General IT Field Support

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, peripherals, and other end-user devices
• Perform on-site troubleshooting for servers, switches, access points, and other network equipment
• Execute equipment installations, moves, additions, and changes (IMACs) as directed
• Maintain accurate service records and update ticketing systems in a timely manner

Low Voltage & High Voltage Work

• Install, terminate, and test low voltage systems including Cat5e/Cat6/Cat6A copper cabling and fiber optic cable
• Perform conduit work, cable tray installation, and pathway infrastructure as required
• Coordinate with licensed electricians and facilities teams for high voltage work in compliance with NFPA 70E and local codes
• Follow all safety protocols and OSHA standards for electrical and low voltage environments

Structured Cabling

• Design, install, and certify structured cabling systems in commercial and enterprise environments
• Terminate patch panels, wall plates, keystone jacks, and fiber enclosures
• Conduct cable testing and certification using Fluke or equivalent tools; document test results
• Ensure all cabling work meets ANSI/TIA-568 and EIA standards

Network Infrastructure

• Deploy, configure, and maintain network hardware including routers, managed switches, wireless access points, and firewalls
• Assist with LAN/WAN infrastructure buildouts, data center installations, and rack-and-stack activities
• Cable management and labeling in MDF/IDF rooms and data center environments
• Coordinate with remote NOC or engineering teams to validate connectivity and performance

Technical Coordination

• Act as the on-site point of contact for IT field projects and vendor engagements
• Coordinate scheduling, logistics, and site readiness for multi-site IT deployments
• Communicate project status, issues, and escalations to project managers and stakeholders
• Collaborate with cross-functional teams including facilities, security, and third-party contractors
  

Qualifications

Required

• 3+ years of experience in IT field services, network installation, or a related technical role
• Hands-on experience with structured cabling installation and certification
• Working knowledge of LAN/WAN networking concepts (TCP/IP, VLANs, DNS, DHCP)
• Proficiency with standard hand tools, power tools, cable testers, and punch-down tools
• Valid driver's license and reliable personal transportation
• Ability to lift up to 50 lbs and work in confined spaces, elevated areas, or variable conditions
• Strong communication skills and ability to interface professionally with clients on-site

Preferred

• CompTIA A+, Network+, or equivalent certification
• BICSI Installer or Technician certification
• Experience with Cisco, Juniper, Meraki, Ubiquiti, or similar platforms
• Familiarity with ITSM/ticketing systems (ServiceNow, ConnectWise, Remedy)
• Prior experience in a managed services or field deployment environment
• OSHA 10 or OSHA 30 certification

Work Environment & Physical Requirements

This position requires regular travel to client sites throughout the Cincinnati metro area and surrounding regions. Work is performed in a variety of environments including offices, data centers, warehouses, and construction sites. The technician must be comfortable working at heights (ladders, lifts), in confined spaces, and in varying weather conditions. Flexible scheduling, including occasional evenings or weekends, may be required to meet project deadlines or minimize client disruption.