IT Field Service Technician

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Your skills

• Minimum of 2-3 years of experience in IT support, including printers, servers, data centers, or enterprise-level projects
• Asset management & coordination
• Have a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery Manager
• Strong customer service and client-facing communication skills
• Valid driver's license
• Availability to support rotational schedules or on-call coverage when required
• Experience troubleshooting hardware, software, and networking issues
• This role is an Hourly non-exempt position with a targeted hourly gross range of $27 - $29 USD depending on experience

Your tasks

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.

Key Responsibilities:

• Provide technical support for PCs, printers, servers, and data center equipment

• Communicate professionally with clients and ensure satisfaction

• Install, upgrade, and repair IT hardware and infrastructure

• Collaborate with dispatch, engineers, and project teams

• Troubleshoot hardware, software, and network issues

• Support HP servers and enterprise environments

• Track inventory and provide service updates

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Health/ Medical insurance
• Vision Insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Car Allowance/ KM Allowance